Craig Byer

Experience

• 

  Saint-Gobain

  Nov 2001 - Dec 2013

  Title: Manager, IT User Support ServicesRoles: Functional Manager, Operations Manager, Infrastructure Manager, Project ManagerGeneral Responsibilities• Continue duties of Manager, IT Regional Support Services (position described below) in new expanded organization• Supervise L1-L3 support analysts, Windows Server administrators, and VMware administrators• Select and evaluate performance of IT contractors using a personally developed scoring matrix• Manage the ongoing development and support of warehouse management systems and associated industrial systems• Manage expense and capital budgets within functional domain• Enable and promote collaboration between IT and the businessSample Accomplishments• Implemented hybrid sourcing model to reduce salary expense while improving user satisfaction• Designed and implemented operational and support model for multi-site virtual server infrastructure• Guided transition from WebSphere Portal to SharePoint as technical and content advisor• Implemented software asset management system to identify waste and under-licensing risk• Raised virtual server density to 50 to 1 from 7 to 1 Show less Title: Manager, IT Regional Support ServicesRoles: Functional Manager, Project ManagerGeneral Responsibilities• Supervise field IT analysts supporting 19 sites divided into 5 regions• Provide coordination and advanced support for escalated incidents• Define software and hardware standards for PCs, servers, and network equipment at the subsidiary company level• Negotiate pricing and manage vendor relationships• Manage projects (backup, networking, virtualization, etc.)• Promote growth and education of staff through professional development planning processes• Bridge business to application development, infrastructure, and industrial systems teams• Develop infrastructure and datacenter IT audit criteria based on internal control standards and third-party auditsSample Accomplishments• Designed and implemented centralized backup and disaster recovery system for 16 sites based on CommVault Simpana• Designed and implemented company-first virtual computing environment based on Citrix XenServer• Developed network infrastructure standards for general computing and industrial networks to improve physical network efficiency in mixed HP, Dell, Cisco, and Aruba environment Show less Title: Specialist, Business Support SystemsRoles: Integration Specialist, Application Workflow Designer, Process AnalystGeneral Responsibilities• Support the ongoing development, deployment, and maintenance of Oracle-based production reporting and warehouse management systems, including wireless data collection and workflow systems• Integrate Oracle and IBM DB2 production reporting, inventory, quality, production monitoring, and scheduling systems• Integrate production automation systems• Develop web-based user tools and dataflow troubleshooting tools• Redesign application user-interfaces for increased efficiency and reduced time to productivity• Create documentation and conduct trainingSample Accomplishments• Pioneered integration of Saint-Gobain Group’s first unattended laser guided vehicle system for finished goods handling• Piloted mobile phone-based inventory management system for third-party logistics operators• Redesigned warehouse management system user interface to place the user experience and workflow first Show less

  • Manager, IT User Support Services

    Oct 2011 - Dec 2013

  • Manager, IT Regional Support Services

    Jun 2005 - Oct 2011

  • Business Support Systems Specialist

    Nov 2001 - Jun 2005
• 

  Ardagh Group

  Dec 2013 - Jun 2015

  Manager, Business and Industrial Support Systems

  Title: Manager, Business and Industrial Support SystemsRoles: Functional Manager, Systems Manager, Project Manager, Solution ArchitectGeneral Responsibilities• Align function activity with strategic and operational demands identified by core business leaders• Evolve existing business and industrial systems to reduce risk and improve availability while controlling cost• Manage IT projects, including system integration and deployments• Manage network engineering and operations function• Manage external support and application developer relationships• Evaluate IT systems in acquired businesses, perform gap analyses, and create integration plansSample Accomplishments• Managed deployment of thin client and application infrastructure to deliver a production management and communication system• Conducted proof of concept to convert distributed Oracle on Windows warehouse management systems to centralized and virtualized Oracle on Red Hat Linux model resulting in 9-1 server reduction Show less

• 

  OPENLANE

  Jun 2015 - now

  Title: Enterprise Program Manager, International MarketsRoles: Product Owner, Product Manager, SAFe AgilistGeneral Responsibilities• Assemble and communicate product vision• Guide and support cross-functional, self-organizing DevOps teams• Define product features driven by customer demand and business strategy• Prioritize and maintain product backlog and roadmap• Prioritize and maintain team backlog• Set and communicate clear team goals• Promote and coach lean agile practicesSample Accomplishments• Created a modern technical foundation in AWS for a new digital vehicle logistics product targeting the European market with global scalability• Accelerated the relaunch of a digital vehicle remarketing solution for the UK market by onboarding an offshore feature team• Streamlined the customer journey for the global digital vehicle remarketing platform and delivered a new brand experience through collaboration with international UI/UX design and product management teams Show less Title: Program ManagerRoles: Program Manager, Agile Change AgentGeneral Responsibilities• Manage the following programso Field Refresh (network and compute/storage infrastructure, PCs, and telephony systems)o Connectivity Optimization (SDWAN and cloud connectivity)o Data Center Consolidation (application centric data center design, build, and migration)o Unified Communications (collaboration systems, email, enterprise telephony infrastructure, contact centers)• Establish and maintain business unit relationships through executive leaders• Align program to enterprise strategy and achieve targeted business outcomes• Manage program resources with full responsibility for program contract talent acquisition• Provide strategic and tactical guidance to project teams• Collaboratively establish program-level scope, schedule, and budget• Lead, mentor, and coach program resources• Plan and control program budgetsSample Accomplishments• Managed the solution design and build of VDI platform and user experience• Rescued the build of an application centric (Cisco ACI and UCS) secondary production data center• Led Field Refresh program through 3 business acquisitions comprised of 9 sites, resulting in successful deployments ofstandardized networks, site servers, telephony systems, and endpoints with minimal impact to business• Deployed 8000 laptops, desktops, and thin clients at 136 locations while migrating from Windows 7 to Windows 10• Disrupted status quo and challenged norms to drive positive change by introducing agile concepts, coaching, and trainingfor infrastructure and workplace services organization Show less Title: Project ManagerRoles: Project Manager, Program LeadGeneral Responsibilities• Develop standards and repeatable processes to enable speed and scale of infrastructure deployment• Secure support of business unit and executive leadership though robust communications planning and effective branding• Plan and control quarterly project budgets• Provide technical guidance to deployment teams as liaison to service ownersSample Accomplishments• Scaled infrastructure refresh program from capacity of approximately 12 to 30 projects (sites) per year• Eliminated project related business disruption by improving infrastructure refresh process and execution quality• Eliminated infrastructure technical debt at 35 sites through the deployment of $4.8M in network and compute hardware Show less

  • Group Product Manager

    Apr 2023 - now

  • Enterprise Program Manager

    Oct 2018 - Apr 2023

  • Program Manager

    Apr 2016 - Oct 2018

  • Project Manager

    Jun 2015 - Apr 2016