Andrea Korte

Experience

• 

  PetSmart

  Jun 2008 - Feb 2014

  • Solved customer concerns by answering questions about pets and products and providing recommendations to ensure pet health and safety and customer happiness• Trained associates in pet care techniques such as transportation and safety of newly purchased pets, cash register functions and processes, and customer service responsibilities • Directed and coordinate activities performed by cashiers to guarantee register efficacy • Performed tasks as needed in order to make an impact with the customers and be the go-to, reliable person Show less

  • Support Manager

    Aug 2013 - Feb 2014

  • Senior PetsHotel Associate/Pet Trainer

    Apr 2013 - Aug 2013

  • Pet Trainer

    Mar 2011 - Apr 2013

  • PetCare Specialist

    Jun 2008 - Mar 2011
• 

  University of Maryland

  Aug 2010 - Aug 2011

  • Collaborated with other performers in order to create a new, extraordinary half-time show for each home football game• Demonstrated dedication and enthusiasm by devoting over 200 hours of hard work each fall • Created numerical and graphical representations of exam grades and student trends using Microsoft Word and Excel • Mentored sixty-eight students by holding office hours twice a week in order to accurately measure student success • Practiced public speaking by reciting announcements before entire class• Worked independently during office hours researching up-to-date information regarding juvenile delinquency trends

  • The Mighty Sound of Maryland Performer

    Aug 2009 - Aug 2011

  • Teaching Assistant

    Aug 2010 - Dec 2010
• 

  TSA

  Jul 2012 - Nov 2012

  Transportation Security Officer

  • Addressed passenger concerns by answering questions about the process of airport security and providing a positive security experience • Made quick decisions under pressure and thought critically to ensure no prohibited items boarded an aircraft • Ensured safety and security of passengers through the use of the screening procedures and equipment

• 

  Happy Paws Pet Sitting Service

  Dec 2012 - Apr 2013

  Professional Dog Walker and Pet Sitter

  • Managed client files which contained keys, addresses, and personal information • Coordinated and conducted intake meetings with clients, gathering necessary information such as home security details and pet feeding schedules• Generated sales through WOM advertising and business cards• Trained new employees in company policies and procedures

• 

  Rally Software

  Feb 2014 - Jul 2015

  Hospitality and Events Coordinator

  • Administered hospitality needs by managing coffee vendors, kitchen/hospitality supply, onsite micro-market, and other vendor contracts • Organized company-wide events through effective time management and task prioritization• Coordinated on-site visitor space rental agreements by communicating fees, accommodations, catering options, business hours, and provided amenities • Worked closely with accounting by analyzing and approving expenses in NetSuite and assisting with credit card reconciliation when needed Show less

• 

  Scaled Agile, Inc.

  Jul 2015 - May 2025

  - Salesforce Service Cloud case management - Customer phone support - LMS user support - troubleshooting, bug fixes- Supported SPCTs and SPCs by creating exams, surveys, and assisting with class logistics- Planned networking events for SPC candidates- Managed off-site class logistics including catering and POC coordination- Worked in fast-paced agile environment with cross-functional teams

  • Senior Salesforce Administrator

    Jul 2023 - May 2025

  • Salesforce Administrator

    Mar 2020 - Jul 2023

  • Scrum Master

    Nov 2018 - Mar 2020

  • Enterprise Business Development Representative/Scrum Master

    Jul 2017 - Nov 2018

  • Community Support Representative

    Jul 2015 - Jul 2017
• 

  Tekmetric

  May 2025 - now

  Salesforce System Administrator