Andrea Korte

Andrea Korte

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location of Andrea KorteFrederick, Colorado, United States

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  • Timeline

  • About me

    Salesforce System Administrator at Tekmetric

  • Education

    • University of Maryland

      2009 - 2011
      Bachelor of Arts Criminal Justice, Communication 4.0 GPA

      Activities and Societies: Phi Beta Kappa, Phi Kappa Phi, National Society of Collegiate Scholars, Primmanum Honor Society

    • University of Maryland Baltimore County

      2008 - 2009
  • Experience

    • PetSmart

      Jun 2008 - Feb 2014

      • Solved customer concerns by answering questions about pets and products and providing recommendations to ensure pet health and safety and customer happiness• Trained associates in pet care techniques such as transportation and safety of newly purchased pets, cash register functions and processes, and customer service responsibilities • Directed and coordinate activities performed by cashiers to guarantee register efficacy • Performed tasks as needed in order to make an impact with the customers and be the go-to, reliable person Show less

      • Support Manager

        Aug 2013 - Feb 2014
      • Senior PetsHotel Associate/Pet Trainer

        Apr 2013 - Aug 2013
      • Pet Trainer

        Mar 2011 - Apr 2013
      • PetCare Specialist

        Jun 2008 - Mar 2011
    • University of Maryland

      Aug 2010 - Aug 2011

      • Collaborated with other performers in order to create a new, extraordinary half-time show for each home football game• Demonstrated dedication and enthusiasm by devoting over 200 hours of hard work each fall • Created numerical and graphical representations of exam grades and student trends using Microsoft Word and Excel • Mentored sixty-eight students by holding office hours twice a week in order to accurately measure student success • Practiced public speaking by reciting announcements before entire class• Worked independently during office hours researching up-to-date information regarding juvenile delinquency trends

      • The Mighty Sound of Maryland Performer

        Aug 2009 - Aug 2011
      • Teaching Assistant

        Aug 2010 - Dec 2010
    • TSA

      Jul 2012 - Nov 2012
      Transportation Security Officer

      • Addressed passenger concerns by answering questions about the process of airport security and providing a positive security experience • Made quick decisions under pressure and thought critically to ensure no prohibited items boarded an aircraft • Ensured safety and security of passengers through the use of the screening procedures and equipment

    • Happy Paws Pet Sitting Service

      Dec 2012 - Apr 2013
      Professional Dog Walker and Pet Sitter

      • Managed client files which contained keys, addresses, and personal information • Coordinated and conducted intake meetings with clients, gathering necessary information such as home security details and pet feeding schedules• Generated sales through WOM advertising and business cards• Trained new employees in company policies and procedures

    • Rally Software

      Feb 2014 - Jul 2015
      Hospitality and Events Coordinator

      • Administered hospitality needs by managing coffee vendors, kitchen/hospitality supply, onsite micro-market, and other vendor contracts • Organized company-wide events through effective time management and task prioritization• Coordinated on-site visitor space rental agreements by communicating fees, accommodations, catering options, business hours, and provided amenities • Worked closely with accounting by analyzing and approving expenses in NetSuite and assisting with credit card reconciliation when needed Show less

    • Scaled Agile, Inc.

      Jul 2015 - May 2025

      - Salesforce Service Cloud case management - Customer phone support - LMS user support - troubleshooting, bug fixes- Supported SPCTs and SPCs by creating exams, surveys, and assisting with class logistics- Planned networking events for SPC candidates- Managed off-site class logistics including catering and POC coordination- Worked in fast-paced agile environment with cross-functional teams

      • Senior Salesforce Administrator

        Jul 2023 - May 2025
      • Salesforce Administrator

        Mar 2020 - Jul 2023
      • Scrum Master

        Nov 2018 - Mar 2020
      • Enterprise Business Development Representative/Scrum Master

        Jul 2017 - Nov 2018
      • Community Support Representative

        Jul 2015 - Jul 2017
    • Tekmetric

      May 2025 - now
      Salesforce System Administrator
  • Licenses & Certifications

    • SAFe® 4 Certified Program Consultant

      Scaled Agile, Inc.
      Sept 2017
      View certificate certificate
    • Certified SAFe® 4 Release Train Engineer

      Scaled Agile, Inc.
      Dec 2019
      View certificate certificate
    • SAFe® 4 Certified Advanced Scrum Master

      Scaled Agile, Inc.
      May 2017
      View certificate certificate
    • Certified SAFe® 5 Program Consultant

      Scaled Agile, Inc.
      Dec 2019
      View certificate certificate
    • Certified SAFe® 5 DevOps Practitioner

      Scaled Agile, Inc.
      Dec 2019
      View certificate certificate
    • SAFe® 4 Certified Agilist

      Scaled Agile, Inc.
      Jan 2016
      View certificate certificate
    • Certified Scrum Product Owner

      Scrum Alliance
      Feb 2015
    • Certified ScrumMaster

      Scrum Alliance
      Oct 2014
    • Certified SAFe® 4 DevOps Practitioner

      Scaled Agile, Inc.
      Jun 2019
      View certificate certificate
    • Certified SAFe® 5 Release Train Engineer

      Scaled Agile, Inc.
      Dec 2019
      View certificate certificate
  • Honors & Awards

    • Awarded to Andrea Korte
      Student Marshal University of Maryland Dec 2011 The student marshal has the honor and recognition of representing the entire graduating class. One student from each college is selected through anonymous professor referral. I was one of the lucky few selected to represent the December 2011 graduating class. As student marshal, I was the face of the School of Behavioral and Social Sciences. We received special recognition during the graduation ceremony and had the opportunity of being seated in the front row.
  • Volunteer Experience

    • Dog Kennel Assistant, Tails on Trails, Cat Kennel Assistant

      Issued by Humane Society of Boulder Valley on Jun 2013
      Humane Society of Boulder ValleyAssociated with Andrea Korte
    • Volunteer Coordinator, Steering Committee

      Issued by Sierra Club Inner City Outings on May 2013
      Sierra Club Inner City OutingsAssociated with Andrea Korte