Gisele B.

Experience

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  Hotel international Quirinale

  Feb 2005 - Mar 2005

  Waitress

  Camarera en la confiteria del Hotel Internacional Quirinale. Entre Rios - Colon.

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  Croque Madame, Cafe Grourmet

  Sept 2005 - Apr 2006

  Customer service

  Atencion al cliente desde la apertura del primer local.

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  Palacio Duhau Park Hyatt Buenos Aires

  May 2006 - Oct 2006

  Waitress

  Camarera en el Palacio Duhau. Salon de te, cocktails y coffeebreaks, desayunos y bar.Participacion en la preapertura y apertura del hotel.

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  Princess Cruises

  Jan 2007 - Apr 2008

  Buffet Steward and Telephone Operator

  Drinks selling, international brands.Phone operator in the Room Service, Supervisor F&B Assistant in the Grand Princess ShipAdministration duties, Customer care, Food and Beverage Dispatcher.Good in management, solution and follow-up of complaints

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  TeleTech

  Jun 2008 - Feb 2009

  Customer Care Representative

  Bilingual operator answering incoming calls from doctors, nurses, physical therapists, etc.Meeting quality and productivity metrics, ensuring high customer service levels.Solution of complex inquiries using different computer systems

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  Emperador Hotel Buenos Aires

  Feb 2009 - Feb 2010

  Apertura y cierre del Business Center.Uso del sistema Fidelio y herramientas informativas de internet.Recepción y manejo de todas las llamadas internas y externas.Asistente de directorio y gerencias.Reservas.Exigente control de gastos, requerimientos y cargos.

  • Recepcionist and Consierge

    Sept 2009 - Feb 2010

  • Telephone Operator at the Business Center

    Feb 2009 - Sept 2009
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  CESYT

  Mar 2010 - Dec 2010

  Teacher's assistant

  Ayudante de las materias sistemas de alojamiento a alumnos de tercer año de carrera de hotelería y cuarto año de gastronomía, y recepción a alumnos de primer año de hotelería.

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  Amadeus IT Group

  Apr 2010 - Apr 2017

  Account Executive of Local and Regional Online Travel Agencies & Tour Operators operating in Argentina and other countries. Main projects: Expansions, migrations, business intelligence, travel payments, OBT, Web Services, consolidations, Touchless Robots, Corporate Travel. Ejecutiva de Cuentas y aesoría a agencias del segmento Large de Córdoba y Rosario, y a agencias del segmento Medium de Buenos Aires, Córdoba y Rosario.Implementaciones, Nuevos Productos, Consultoría, Renovación de Contratos, Negociación, Desayunos, Presentaciones, Customer Support, Seguimientos, Bugs, Incentivos, Retención. Ejecutiva de Cuentas 17 provincias Argentina + Cuentas Micro Uruguay.Renovación de Contratos, Negociación, Desayunos, Presentaciones, Customer Support, Seguimientos, Bugs, Incentivos, Retención. Amadeus system expert, functional support to Agencies located in latinoamerica, US and Canada.Course in Miami (Quality Control)Course in Costa Rica (Pricing)Member of Specialty desk, support to strategic agency with value added products.Acting Lead duties.

  • Key Account Manager

    Nov 2014 - Apr 2017

  • Senior Account Executive SME/KAM

    Mar 2014 - Nov 2014

  • Amadeus Sales Executive Micro

    Apr 2013 - Mar 2014

  • Customer Care Representative Ssr

    Apr 2010 - Apr 2013
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  Auditen Music Group

  Sept 2017 - now

  AUDITEN MUSIC GROUP DIRECTOR

  Auditen Music (since 2015) + Amitabha Records (since 2018) + Auditen Academy (since 2020)Managing Director, Marketing Operations and Coaching. Branding & Marketing Strategy. Costs. Advertising. Social Media Channels. Sales & Stream Report analysis. Distribution Chanells. Promotion. Press. Artist & Repertoire. Demos. Contracts. Release. Design.https://www.facebook.com/AuditenMusic https://www.facebook.com/AmitabhaRecords

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  Discover the World - Global

  Nov 2017 - Jan 2019

  Regional Account Manager LATAM | Expedia Rep

  13 months Project. 80% Home office. Regional Account Manager - LATAM at Discover the World representing Expedia Taap Brand in Brazil, Mexico and Argentina. Support to Guatemala, Peru and Uruguay Teams Reporting directly to Discover The World - Partnership Director: Anissa Djebailia (London Office) & Mirco De Pellegrin (Expedia Office in Milan). Main responsibilities: KPI's, Coaching, Markets Data and Analysis, Building and Driving Sales Strategies for the Latam Region, Marketing Plan, Presentations, Agenda, Business Trips, Interviewing new Candidates, Reporting Directors, Commercial, Marketing & Operations Meetings, Quarterly Reports, Communication and co-working with Expedia Team and DTW Teams from other Regions (EMEA|APAC|LATAM|NORAM). Show less