Iryna Davydova

Experience

• 

  Celestyal Cruises

  Apr 2010 - May 2011

  Receptionist

  formerly known as Louis Cruise Lines• All Front Desk operation tasks: assisting external and internal customers, interdepartmental communication point of contact• Daily commodity pricing compliance and entry with detailed accuracy to generate invoicing via proprietary software• Reports generation and updates for department heads via Excel• Concierge service

• 

  Princess Cruises

  May 2011 - Feb 2014

  Junior Assistant Purser

  (while working in the company covered the following positions): Customer Services Agent (all Front desk operation tasks, public address system announcements in various languages) Junior Hotel Controller (Bar stock and Pursers’ safe audits, Prepaid gift packages management) DATA4 Agent (servicing the currency exchange machine, its daily balancing) Duty Agent (Junior Front Desk Manager) Art Action Agent (Art accounts daily balancing; documentation and invoices)

• 

  Reikartz – International Hotel Chain

  Mar 2014 - Nov 2014

  Front Of House Manager

  • Resort personnel supervision, recruiting, training and scheduling• Reports generation, departmental budget planning and cash float auditing• Market analysis and direct communication with the partners and suppliers• Groups coordination and VIP guests personalized attention• Project management for the Spa center modernization: ideas and implementation

• 

  Grupo Pullmantur

  May 2015 - Oct 2018

  International Guests Relations

  • Providing personalized customer service, language assistance to all non-Spanish-speaking passengers to enhance their understanding and enjoyment of the cruise experience and front desk duties for all Spanish-speaking guests • Preparing daily activities program sheet in various languages• Public address system announcements in various languages• Conducting presentations, talks, meetings in English, Russian, Polish and French• Organization of special events (Wedding, Renewal of Vows, Birthday, Anniversary); hosting evening events (including wide variety of concierge services) • Providing outstanding personalized customer service to in-Suite passengers (including butler services) • Preparing the pre-arrivals and departures clearance paperwork for the immigration authorities Show less

• 

  Regent Seven Seas Cruises

  Apr 2019 - Jun 2020

  Front Office Receptionist

  • All Front Desk operation tasks: assisting external and internal customers, interdepartmental communication point of contact• Daily commodity pricing compliance and entry with detailed accuracy to generate invoicing via proprietary software• Reports generation and updates for department heads via Excel

• 

  The Ritz-Carlton Hotel Company, L.L.C.

  Apr 2021 - Apr 2024

  • Quality Manager

    Feb 2023 - Apr 2024

  • Front Desk Supervisor

    Dec 2021 - Feb 2023

  • Front Desk Agent

    May 2021 - Dec 2021

  • Front Desk Agent

    Apr 2021 - May 2021
• 

  Kempinski Hotels

  Apr 2024 - now

  Assistant Housekeeping Manager