Olivera Van Delft

Experience

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  AIESEC

  Nov 2010 - Apr 2013

  As the Vice President for Communications my main role was to manage promotion of every project during the year, promotion of membership and to implement CRM.Major responsibilities:- Brand development, web site traffic growth,- Developed brand strategy and statistics systems,- Developing PR strategies for Local committee projects,- Developing communication plans, - Working with Team Leader of Communication team and Team Leader of IT team, - Organizing promotion on local level, and on national level, - Improving promotion via social media. Show less Project was about developing a sustainable platform led by the youth, for various stakeholders involved in sustainable development to have a lasting impact on the community.I had the necessary skills, experiences and attitudes to best negotiate the balance among environmental, economic and social policies, and I had to consolidate the input into a sustainable development process.Major responsibilities:- Speaking at the conference in Nationa Bank of Serbia,- Working with the press,- Writing press releases,- Developing communication plan,- Organizing promotion in 5 cities in Serbia,- Improving promotion via social media. Show less

  • Vice President of Communications, AIESEC Serbia

    May 2012 - Apr 2013

  • Public Relations Manager at Responsible Youth Sustainable Future

    Nov 2011 - Apr 2012

  • Human Resource Manager at AIESEC Serbia

    May 2011 - Oct 2011

  • Human Resource Manager at "World in your hand" project

    Nov 2010 - Apr 2011
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  AIESEC Türkiye

  Jul 2011 - Aug 2011

  Intern in Turkey, at project "Break Up the Barriers"

  Along with international internships and leadership experiences, AIESEC offers every member the chance to participate in Global Community Development Programme in different fields:- Cultural education, - HIV/AIDs,- Community development or - Corporate social responsibility projects.Internships are focused on creating impact in the host environment; working with NGOs, schools or charities on the front line.I had an opportunity to work in kindergarten with disable children, and this internship had huge impact on me as a person. I was teaching them basic english, but also my responsability was to prepare workshops for them. Show less

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  Florida Gulf Coast University

  Sept 2013 - Apr 2014

  Professor’s assistant

  - Modified college classroom activities- Developed a new learning and education plan, agenda and class activities- Facilitated sessions about pre-departure training for expatriates for more than 50 students

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  DHL

  Jan 2015 - Sept 2022

  Lead work streams in Lean House Transformation Projects so that continuousimprovement initiatives result in significant improvement of productivity, cost, quality andmotivation.Main responsibilities:• Independently identify and quantify improvement opportunities in Processes,Performance Management, Organization, Mindset and Behaviour• Define the ideal solutions for the areas where scope for improvement has beendetected. Build the implementation plans for the areas of responsibility • Act as change agent for work-streams• Coach the middle management and staff on the lean principles and tools• Monitor change progress and implement remedial action where necessary• Push, motivate and convince all the involved parties• Improve the DHL Express Lean approach• To identify in a short period of time the key areas where the lean initiatives shouldbe focused on• To be able to work based on assumptions and to quickly carry out the necessaryanalysis to validate these assumptions• To make a strong case for the necessary changes• To be capable to lead the deployment of lean management tools• To build trust with the line staff necessary to support their development Show less Actively managed all aspects of the learning cycle related to the annual roll out of CIS and CIM modules and related events in response to the needs at the European Learning Center. This means ensuring the delivery of training for European audiences in multiple languages so they receive the opportunity to enhance their business performance, skills and service delivery. Next to the practical side of the program, managed the reputation of CIS within the business and with relevant external stakeholders and customers.Drove adherence to the CIS system and methodology and ensured it was clearly communicated. Main takeouts: * Strong networking, communication and influencing skills to ensure relationships with all partners and stakeholders and to manage the reputation of the program* Excellent planning and coordination skills Show less - Driving the implementation of Certified International Specialist programs (cultural change through the training and employee engagement programs) for 500 Global and EU Head Office Employees in Bonn, Brussels and Leipzig.- Training Management (Training Organization and Management Reporting, analysis & presentation of project deployment for Global Head Office).- Supply Chain Management- Global CIS Tools Management implementation.- Training facilitation- Customer relations managementKey Learning Points: 1. Project Management on the global scale program2. Change / cultural management essentials3. Exposure / learning from the DHL Express top management4. Working in an very international, cross cultural team-based environment5. Adaptation on the high delivery standards within the specific deadlines6. Stakeholder management7. General language and communication skills"Certified International Specialist (CIS) program is the largest cultural development program world wide. Encompassing change management instruments from trainings to employee engagement across all 220 countries in 47 languages, CIS is labeled to be the "Game Changer" to whole DP DHL." Show less Roles and Responsibilities:• Contract & Process Management: Administer the processes in order to ensure the timely update of the contract through the CR Management; Actively manage the SOP process in complete alignment with the governance matrix and maintain the approval turnaround time within the agreed limits; Track and trace the Issue management process and drive the closure of issues within the agreed timeline;• eShare Management: Content and Capacity Management; Workflow design and maintenance; Administration of the structure of eShare; Security and Access Management; Design of new websites;• Business Partners communication: Proactively engage in the development of a transparent and collaborative environment for DHL organization and 3rd party providers in order to have a common understanding of the concepts, processes and responsibilities of both parties• Team Dynamics: Engage in team events organization; Actively participate in the creation of a learning environment within the team trough trainings and team events; Participate in White board sessions; maintain and further develop the transition pack for the new comers; strive to foster innovation and drive continuous improvements of tools and processes that we use Show less

  • Lean Expert

    Jan 2018 - Sept 2022

  • Learning Center Manager

    Oct 2016 - Dec 2017

  • L&D Program Coordinator GHO & Europe

    Sept 2015 - Sept 2016

  • Business Services Management

    Jan 2015 - Aug 2015
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  DHL Express

  Jul 2022 - now

  Senior Manager
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  Freelance

  Sept 2023 - now

  Psychotherapist