Josh Fine, MBA

Experience

• 

  Giant Eagle

  Nov 2009 - May 2013

  Coordinator

  • Manage 3-20 team members insuring they all get proper breaks and are in appropriate positions to meet customer demands• Solve all register, self check out, and customer service problems• Conduct cash drawer audits according to company audit polices• Insure all signs, tags, and sales flier prices coordinate with point of sale prices• Solve all Accu-scan deficiencies • Started out as a bagger and over the course of my tenure have held positions in every department, including a period as Point Of Sales Manager • Established understanding of Giant Eagle's Business System • Implemented Giant Eagle's Retail Operations Continues Development program (ROCI) Show less

• 

  Penn-Tuk

  Jan 2014 - May 2014

  Consulting Team Leader

  • An innovative startup transportation company• Project won first place at the 2015 Small Business Institute National Conference for Project of the Year • Established a comprehensive business plan • Developed a full feasibility study• Conducted extensive market research and initiated relationships with potential business partners

• 

  Vantage Agora

  Sept 2014 - Dec 2014

  Offshore Operations Intern

  Vantage Agora is a back office outsourcing and IT company whose majority of costumers are US insurance companies. Worked primarily in the Research and Development Office. • Drafted a set of tips domestic managers can use to effectively manage offshore teams • Assisted upper management in preparing a presentation on Operations Excellence for in house staff as well as clients • Did extensive work in designing, implementing, and auditing a sales process system that easily organized documents and information from the proposed contract all the way to final invoice payment and every step in between• Assisted in the designing and testing of an application used to help 100,000+ enroll in health benefits• Conducted one-on-one and small group training Show less

• 

  Steel City Black Car Service

  Jan 2015 - May 2018

  Owner and Operator
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  UPMC Health Plan

  May 2018 - now

  • Oversee administrative, operations, and system processes as they relate to the implementation and maintenance of government dental products.• Responsible for ad-hoc utilization reporting (member, provider, and code specific)• Designed and maintained executive monthly, quarterly, and yearly reporting packages• Conducted frequent large and small group training• Acts as subject matter expert supporting all areas of operation• Analyze, identify, propose and implement solutions for all business areas• Enhanced fee schedule review committee member and core implementation team member• Responsible for high-level provider and member escalation resolution Show less

  • Business Solutions Analyst - Dental & Vision Operations

    Sept 2023 - now

  • Lead Operations Analyst – Government Products Dental

    Mar 2020 - Oct 2023

  • Sr. Health plan representative

    May 2018 - Mar 2020