Alex Melber

Experience

• 

  Boyce College

  Aug 2013 - May 2014

  Boyce College Ambassador

  - Traveled on behalf of Boyce College to college fairs to promote and recruit- Led tours of and assisted with preview events on campus- Called prospective students weekly

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  Crossings Ministries

  May 2014 - Aug 2014

  Hospitality Intern

  - Oversaw and served as point person for groups coming to our property- Helped lead a team of 40+ college summer staff with over 5,000 guests coming to our property

• 

  North American Mission Board

  Aug 2014 - Oct 2021

  As a Team Lead, my role was focused on leadership, budget management, executing events, project management, and process improvement. I oversee our department's support team where we are tasked with orienting new customers to our processes as well as fostering relationships with them through various mailings and events across the US and Canada. I also provide oversight and offer insights dedicated toward to system and process improvement.Key accomplishments include:- Worked with senior and executive level leadership to provide data and ideas for new projects revolving around process improvement and creating systems that can sustain growth- Led team members in personal development to grow their skills and leadership abilities- Created a new on-boarding process for all of our customers - Identified key metrics around customer information and team performance from multiple cross functional teams in order to integrate all data and metrics into enterprise systems- Oversaw 2 large scale orientations a year for our customers and staff as well as 100+ separate events across the country every year- Helped create and build our yearly conferences where we host 2,000+ attendees spread across out 5 regions in the US and Canada- Transitioned one of our major in person events (usually 2x a year with 300+ attendees) to an unique remote experience during COVID- Lead my team to grow our number of events and attendees for culture building events in 32 cities across North America by 57% and 63% respectively in my first year in the role Show less As a Consultant, my role is focused on process improvement and change management. I initiated and led a CEO approved enterprise wide data integration project. Working closely with IT, we are focused on process and system improvement as it relates to tracking customers through our organization while creating a more user friendly and intuitive environment for corporate and field staff to use.Key accomplishments include:- Working with IT team and business partners to create KPI dashboards- Lead a team comprised of senior leadership to determine system shortcomings and areas for improvement- Leveraging analytics and ROI for business decisions- Helping to shape and recreate IT processes to better serve business partners in order to be more proactive and identify problems quicker- Experience challenging and overcoming change resistance- Integrating customer information from multiple teams into enterprise systems through thorough analysis of business processes and data- Experience leading meeting with senior leadership Show less As a Support Specialist, I oversaw team data in Microsoft Dynamics CRM and other enterprise systems. I worked with our IT team to enhance the registration experience for customers and user interface for my team. I had leadership over mailings which happened on a monthly basis ranging from 100 recipients to over 2,500. Another responsibility I had was working with a third party storage and shipping vendor with over 22,000 items in our inventory. Lastly, I oversaw all logistics for a training our team oversaw for customers which happened twice a year with 100-175 attendees each event.Key accomplishments include:- Identifying areas of improvement within our customer registration process and back end CRM issues to enhance our customer tracking and user experience for my team- Led in building a strong relationship with our third party shipping and storage vendor to take over shipment and storage of all our mailings from our warehouse- Oversaw all logistics for training events which included: flights, rental cars, creating event website, registration, hotel contracts, and other event logistics- Helped create blog calendar and a process for gathering content from authors for over 200 posts a year Show less

  • Team Lead

    Nov 2018 - Oct 2021

  • Consultant

    Oct 2017 - Nov 2018

  • Support Team Specialist

    Aug 2014 - Oct 2017
• 

  Southwestern Baptist Theological Seminary

  Oct 2021 - now

  As Associate Vice President of Auxiliaries and Student Financial Services, I am passionately committed to fostering a culture of excellence and student-centricity. Through team leadership and financial management, I work to facilitate the growth and development of both our staff and the students we serve. My goal is to drive strategic decision-making processes that will elevate our institution's standing and empower student success.Key Responsibilities:1. Team Leadership and Development:- Lead teams within the Auxiliaries and Student Financial Services departments.- Nurture a culture of collaboration, growth, and innovation to enhance employee engagement and overall team performance.- Encourage ongoing skill development and professional advancement opportunities for team members.2. Financial Oversight and Resource Management:- Spearhead the financial planning and budgeting processes for Auxiliaries and Student Financial Services.- Optimize resource allocation to ensure cost-effectiveness while maintaining the highest quality of services.- Implement financial best practices to drive efficiency and accountability.3. Culture Building and Student-Centric Focus:- Champion a student-focused approach, ensuring that all services and initiatives are tailored to meet the diverse needs of our student community.- Foster a welcoming and inclusive environment that enhances the overall student experience.- Collaborate with other departments and stakeholders to create a cohesive and supportive campus community.4. Strategic Decision Making:- Develop and execute strategic plans for Auxiliaries and Student Financial Services that align with the institution's overall goals and mission.- Drive innovative solutions and improvements to enhance services and support for students. Show less

  • Associate Vice President

    Jul 2023 - now

  • Director of Auxiliaries and Student Financial Services

    Jun 2022 - Jul 2023

  • Director Of Student Financial Services

    Oct 2021 - Jun 2022