Rashmi Gupta

Experience

• 

  Aditya Birla Minacs world Wide Ltd

  Sept 2003 - Nov 2010

  Handled end to end MIS, Vendor management for Recruitment, internal and external audits, Analytics, HR APAC Payroll administration of new employees, for all 7 site locations in India and Manila for IT and ITESWas leading a team of 3 including partial reporting of MIS SPOCS across 7 locationsPlayed a key role in Streamlining the Human Resources policies and practisesResponsible for Job portal postings, and Job portal Management and Managing the Employee data in People SoftDirect involvement in Expatriates Hiring and Visa processingClosely worked with Comp and Benefits in salary designingClosely worked with Comp and Benefits in salary designing Show less Business Process Outsourcing and Consulting; Operations: Back Office Process of US major Financial InstitutionHandled a team of 40 members in the Operations fieldAccountable for the team to achieve all key metrics of the program assigned by the ClientsPlayed a key role in re-organizing the existing quality practices, training of agents and driving qualityImplementation of Quality Practices with respect to Industry StandardsSuccessful analysis of process related issues and implementing solutions to improve productivityStaffing and Scheduling of agentsCurbing absenteeism and attrition in the teamEnhancement of program performance Show less Business Process Outsourcing and Consulting; Client interactions and ReportingPreparation of weekly and monthly reviews Ensuring Quality performance in the teamFormulation and implementation of the Quality processes for the projectHandling Client Quality Calibration and listening sessionsCreating reporting templates and set up the reporting process for the campaign internallyPlayed a key role in aligning the existing processes in accordance with ISO standards and obtaining ISO certification Show less

  • Assistant Manager: MIS Analyst

    Apr 2008 - Nov 2010

  • Team Leader

    Sept 2005 - Mar 2008

  • Executive: Quality Assurance

    Sept 2003 - Sept 2005
• 

  Adobe

  Nov 2010 - Dec 2011

  HR Representative

  Responsibilities for India team (2 sites) – Budget planning, Managing and analysing data “End to end MIS”, Branding activities, Payroll administration of new employees, Arranging Job fairs, On Boarding/Induction, Background Verification, Contingent workforce, Metrics Reporting and Analytics,Audits on Offer and joining documentation accuracy and timelines, Vendor Management,Monthly accruals and presentation reviewsOnly authorised SPOC to send any pay out instruction to Payroll teamAccountable for accurate Equity grants to all new HiresRegular streamlining India processes on standard with other global sites Show less

• 

  Aditya Birla Minacs world Wide Ltd

  Feb 2012 - Jan 2013

  Assistant Manager, HR

  Managed the HR Business Process & operational activities of the site, IT and ITES (2500 employees)Handled the team of 6 -managing, analysing and working on improvement areas for End to end employee life cycle for IT and ITES of the site - New hires Quality, New employee Induction, On boarding, Back ground verification, HR Records management, Payroll, Succession Planning, Training and Development, Employee relations, Employee engagement, Talent development, Employee career growth, Functional audits, Launching Best practices, Performance management, Appraisals andPromotions, Reward and Recognition, Functional reviews, Confirmation on job postings, Employee Retention, Exit, Employee Attrition, Innovation team, Employee absenteeism,Food Committee, HR Ops budgeting and F&FDesigning and implementation of HR programs and policiesRegular analysis on the current processes for improvement of process efficiencies and turn around timeSmooth working transaction with other support functions and operationsRepresented HR at site level for all internal and external audits, group audits, ISO 27001, COPC 5.0 and PCI DSSOngoing enhancement and performance improvement of the team Show less

• 

  Allegis Global Solutions

  Jan 2014 - now

  Associate Director

  Experience in Talent Acquisition, Employee Relations, HR Business Partner, Risk & Governance and RPO Account management.