Thais Venâncio Santos

Experience

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  DRGB Advogados

  Mar 2017 - Jan 2018

  Auxiliar de cobrança

  - Atendimento ao cliente; - Apresentação de proposta de negociação; - Cálculos em Excel: Organização em planilhas de resultados, metas, propostas e valores; Elaboração de e-mails; - Registro no sistema TSCobra; - PABX;

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  GE Healthcare

  Feb 2018 - Apr 2020

  Responsible for receive all the demands of services requirements and manages the proper scheduling execution of the field engineers from LATAM region, which includes: Alignment with the customer/buyer to recognize their purchase (services and parts) as per engineers availability; Open services cases and dispatch work orders; Create parts order at Bioprod and follow-up delivery; Follow-up each Service Case until their respective conclusion/requirements; Manage service orders in the system and indicate the time of invoicing for the respective team; Organization and control of engineer’s tools; Update installed base records; Develop a routine of internal purchase orders from services LATAM team and also follow-up. Show less Responsabilities: . Order Import in LaTam (CALA North and South): contact with the customers and dealers by email and phone calls in Spanish language, regarding the availability of their purchase orders and to receive the boarding authorization also, follow-up of the shipments, reviewing and providing the respective documents and providing reports to the Global Team to recognition of the OP, as well;. Order Fulfillment: follow-up of the warehouse stock along the planners for order allocation;. Customer Service: receipt of quality and/or logistical complaints, referral for research, Credit Note application, replacement boarding accompaniment;. Administrative services: payment and addition of suppliers of the Life Sciences team, through control and reporting to the finance team. Show less

  • Services Operations Assistant

    Feb 2020 - Apr 2020

  • Operations Intern

    Feb 2018 - Jan 2020
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  Cytiva

  Apr 2020 - now

  Responsible for receive all the demands of services requirements and manages the proper scheduling execution of the field engineers from LATAM region, which includes: Alignment with the customer/buyer to recognize their purchase (services and parts) as per engineers availability; Open services cases and dispatch work orders; Create parts order at Bioprod and follow-up delivery; Follow-up each Service Case until their respective conclusion/requirements; Manage service orders in the system and indicate the time of invoicing for the respective team; Organization and control of engineer’s tools; Update installed base records; Develop a routine of internal purchase orders from services LATAM team and also follow-up. Show less

  • Service Operations Leader

    Jul 2024 - now

  • Service Operations Specialist

    May 2023 - Jul 2024

  • Services Operations Analyst

    Apr 2022 - May 2023

  • Services Operations Assistant

    Apr 2020 - Mar 2022