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David Tan Hor

David Tan Hor

Barista

Followers of David Tan Hor146 followers
location of David Tan HorKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Experienced business/IT project manager. Competent in the fields of project management, project support, process improvement, stakeholder and vendor management.

  • Education

    • Berjaya University College

      2010 - 2013
      Bachelor's degree Hospitality Administration/Management

    • SMK Wangsa Melawati

      2003 - 2007

      Activities and Societies: - Assistant Head Prefect, Head of Technical Support Team, English Drama Team (State Rep)

    • Kolej Tunku Abdul Rahman (TARC)

      2008 - 2009
      Cambridge A Levels - Economics, Physics, Mathematics

  • Experience

    • Starbucks

      Nov 2009 - Jul 2010
      Barista

    • GREAT EASTERN

      Jan 2014 - Jul 2020
      Project Support Manager

      Business project manager, working with SMEs, IT, vendors and management teams to plan, implement, control and deliver new systems,processes, products and projects in relations to insurance operations.Notable Projects -eCorrespondence (Cost Saving Initiative) - 2020Document Composition System (System Migration) - 2020Investment Linked Sustainability (Regulatory) - 2019Customer Information File CIF (System Implementation) - 2016Branch Synergy (Strategic) - 2015Departmental Roles - Department Data Officer (PDPA), Complaints Handling Officer.Management Trainee (2014 - 2016)Departmental rotations across agency training, agency business development and operations. Show less

    • AIA Malaysia

      Apr 2021 - May 2023
      Operations Transformation, Consultant

      Part of Operations Transformation/Planning to govern, align and report operations related initiatives towards achievement of Operations strategic KPIs, namely Straight Through Processing (STP) and reduction of manual works/opex costs.Notable Roles:1. Agile: Team lead for eCorrespondence initiative and team member for Uplifting Servicing (Transactions) STP. 2. Project Manager for eKYC implementation in Agency and Banca Front End Systems.3. Coordinator and content compilation for monthly Operations division Review for Senior Management and Group Operations.4. Operations Transformation lead in governing and reporting of operations related projects outside the AIA's Transformation, Digital and Analytics (TDA) programme scope of works (eg. eSubmission for pending submissions, enabling pre-auth payment for new business sub-standard cases).5. Business Lead for Legacy System Migration to existing AS400 system. Show less

    • GREAT EASTERN

      May 2023 - Oct 2023
      Assistant Vice President, Operations Projects and Strategic Management

      Lead for Operations Strategic Operations related Projects.Notable Projects:1. Setting Up Shared Service for Great Eastern Group2. Customer Relationship Management and Call Centre System Replacement

    • Irkaz Holdings

      Nov 2023 - now
      Senior Manager, Business Analyst

  • Licenses & Certifications

    • Fundamental Certificate in Takaful

      IBFIM
      Aug 2015

    • Innovation Ambassador Development Programme (IADP)

      Genovasi
      Aug 2014

    • PRINCE2® 2017 Practitioner

      AXELOS Global Best Practice
      Dec 2019

    • LOMA 280 & 290

      LOMA
      May 2015