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Didik Sukarno

Customer Support Manager

316 followers

Central Java, Indonesia

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Timeline
About me
Working at Tamara Overseas Corporindo
Education
- Universitas Kristen Satya Wacana
  1992 - 1998
  Bachelor's degree Instrumentation Technology/Technician
Experience
- PT. IndoInternet
  Apr 1999 - Apr 2000
  Customer Support Manager
  Duties:- Manage job schedule for customer support staff- Provide technical solutions to customers either by telephone or direct visit- Provide internet and computer training to new staff- Inform to all customer for any planned disturbance before occurrence- Coordinate with department of networking if there is a major problem with the internetconnection
- PT Sumbermitra Agungjaya
  Apr 2000 - Feb 2019
  Technical Support Engineer
  Duties:- Take responsibility for new installation, for both clinical chemistry analyzer and laboratoryinformation system- Provide technical solutions to customers either by telephone or direct visit- Communicate complex engineering data to a non-technical audience in many occations suchas product presentation- Identify and resolve problems before they become too large- Manage scheduled maintenance- Research suitable technical solutions- Mentor and develop young engineers- Provide technical assistance to sales departement Show less
- PT. Multi Sarana Medika
  Oct 2019 - Mar 2020
  Senior Product Executive
- Tamara Overseas Corporindo
  Mar 2020 - now
  Head of Medical Equipment Service and Support
Licenses & Certifications
- English Conversation Program
  Universitas Kristen Satya Wacana
- English for Executive Program