Experience

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  Account services

  Aug 1998 - Jan 2000

  Account executive

  • Main client contact for all communications between InterMedi@ Marketing and its clients, two of which were the largest telecom company and the largest cable company in the eastern United States. • Script development/writing, teamed with computer programming department to develop and test computer online programs based on script development.• Forecasted employee and telecommunication man-hours and sales leads.• Compiled and analyzed varied data to monitor program progress on a daily basis, developed individualized reporting based on clients needs. Show less

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  Intermedi@ marketing solutions

  Jan 2000 - Nov 2004

  Team leader / sr. account executive

  • Team Leader of four Account Executives and two clerical employees involved in multiple marketing programs for various clients.• Responsible for overall business development and sales growth promoting InterMedia’s professional services in the consulting and contact center arena. • Developed and trained team members in company’s organizational process assets. • Developed, implemented, and managed successful inbound and outbound telemarketing and guide fulfillment campaigns in coordination with various InterMedi@ clients for all team members and their individual clients and programs.• Oversaw monthly billing to clients. Defined and implemented the set-up process for outsourcing work to business partners in the United States and Canada along with the management of those partners. • Trained team on new TCPA and FCC rules and regulations that affected outbound telemarketing programs to assure their compliance. • Traveled nationwide to different offices and performed audits on procedures that were developed. • Conducted “script labs” at outsourced vendor sites as well as internal call centers which customized verbiage used by agents on the phone to optimize performance. Show less

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  360crm

  Nov 2004 - Aug 2011

  Sr. project manager/team leader

  I spent 13 years with InterMedia Marketing Solutions / 360 CRM serving many different vital roles starting as a college graduate in their “fast track” management program. InterMedia / 360 CRM is a professional services organization that specializes in call center management and CRM in a variety of different industries from Catalog phone sales to being the sole outsourced vendor manager for the two largest MSOs in the country actively selecting, coaching and developing their external partners in the inbound and outbound sales and customer service contact center environment. Show less

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  Lake ontario tributary anglers council

  Jan 2007 - now

  Chairman / founder

  A non- profit group dedicated to the preservation of the Lake Ontario Tributary fishery. We are particularly dedicated to stream and habitat improvements and the re-establishment of Atlantic Salmon back to their natal waters. The main project is to lobby current land owners to allow stream assessment teams on their property to determine habitat improvements needed.

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  Health market science

  Aug 2011 - Nov 2012

  Client solutions manager

  This past year I managed the operational delivery process, including the facilitation of account engagement definitions and planning, scope of work estimation, project plan creation, scheduling, and ongoing account operation management, while serving as a solutions-based expert, internally and externally, by applying consultative problem solving skills to identify issues of importance with potential revenue opportunities for HMS.

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  A2c it consulting

  Dec 2012 - Nov 2014

  Sr. project / program manager

  As Sr. Project Manager for IBC Specialty Services I am responsible for the implementation, management and delivery of several high value projects throughout the year in support of our Dental, Vision, RX, Life, STD, LDT, Accident, Critical Illness and Cancer products. This includes project plan, resource management, scope, business requirements, communications plan, lessons learned, stakeholder updates and senior management status reports along with the project financials such as ROI and budget including ETC and EAC for each assigned task. Show less

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  Amerisourcebergen

  Nov 2014 - Nov 2024

  Sr. project manager

  Currently manage all SAP related projects for FPM (financial) RM (revenue) PTP (payments) PTD (distribution) and MDM (master data) process teams along with other strategic initiatives.

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  Cencora

  Nov 2024 - now

  Program manager