Experience

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  Dipebor

  Jan 2010 - Jan 2012

  Administrative assistant

  •Perform general administration tasks.•Manage transition from paper to electronic invoice processing, including customer interaction for general inquiries. •Process general data entry.

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  Prismatec ltda

  Jan 2012 - Jan 2013

  Administrative assistant

  •Perform general administration tasks. •Review and process car insurance claims.•Work with repair shops to manage completion of claims according to each insurance policy. •Interact with customers to answer inquiries or clarify items outlined in the claims.

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  Instituto do cancer infantil do rs

  Feb 2014 - Jul 2014

  Volunteer

  •Helping the institute to get more donations - clothes, food, toys, stationary...•Participating in the Mc Happy Day (by Mc Donald's), explaining the importance of that day to the Cancer Institute. •Help selling food to get funds for the kids.

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  Demhab

  Jul 2014 - Sept 2015

  Civil engineer training

  •Work with engineers on the planning and design of housing projects.•Coordinate project activities and direct supervision of house construction as part of a government program to relocate low-income families. •Visit job sites to inspect and ensure there are no issues to complete housing projects on time and on budget.

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  Morche solucoes

  Oct 2015 - Aug 2020

  Administrative manager

  •Manage digitalization of clients’ lawsuit paperwork.•Invoice processing, accounts receivable and routine paperwork.•Develop spreadsheets, presentations and employers’ routines.•Perform related duties as required to support the overall goals of the organization.

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  Blackstone services solutions

  Dec 2020 - Mar 2021

  Cleaning supervisor

  •Training and supervising the work of the cleaners and janitors. •Budgets, estimates and financial records.•Advise and plan of new and additional services.•Inspection of sites and buildings in order to ensure that safety and cleanliness requirements are established.•Preparation of a work plan and alignment of operations with those in other departments.•Change and receive payments.

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  Globeia

  Mar 2021 - Aug 2023

  Administrative manager

  • Develop strategies in administrative manager functions to effectively run an organization.• Supervise and manage administrative operations of the company.• Develop and implement administrative functions to monitor the business operations.• Manage and direct the activities of the staff in an administrative setup.• Manage and supervise facilities functions in a production setting facility.• Assist and support front desk management in handling visitors and clients.• Assist and support the financial department in the preparation of the budget and other reports and statements. Develop logistics in organizing records, files, and statements in an effective manner.• Manage small project budgets, timelines and resources• Prepare and conduct presentations Show less

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  Spiffy cleaners

  Sept 2023 - now

  Logistic and customer service advisor

  • Develop and maintain a comprehensive understanding of the customer and their specific business environment to provide tailored support and solutions.• Provide effective support in resolving issues related to the customer service department, ensuring prompt and satisfactory outcomes.• Address customer concerns in a professional, friendly, and empathetic manner, fostering positive relationships and trust.• Engage with customers across multiple communication channels, including phone calls, emails, system, social media platforms (e.g., Facebook and Instagram), and review platforms like HomeStars. • Efficiently manage and organize day-to-day schedules for clients, ensuring service providers can meet their commitments in an organized and timely manner.• Proactively manage calendars and agendas, balancing business priorities, customer requirements, and team needs to optimize efficiency. Show less