Experience

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  Pc club

  Sept 2004 - Jul 2008

  Store manager

  Managed retail environments in Mesa, AZ and Tulsa, OK with staff of 5-8 employees and monthly sales upwards of $400,000 varying by location.- Fostered growth and increased customer loyalty though relationship development with high volume clients, and culture change of staff as needed.- Managed store layout, inventory, budget, and employee performance reviews.- Operated in environments without direct supervision as regional management was based out of CA. - Both stores regularly achieved sales and inventory management goals as defined by corporate office. Show less

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  Hp enterprise services

  Nov 2008 - Jul 2009

  Support analyst

  Handled technical troubleshooting within an enterprise environment, including system performance, access restrictions, and coordinating vendor repair efforts. Acted as part of a leverages support team for US Airways, Black and Veatch engineering, as well as EDS/HP internal Support.

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  Oneok

  Mar 2010 - now

  Our team's role is to be responsible for ensuring IT’s compliance with internal controls and external industry best practices.Additional responsibilities include:-Managing the the IT business relationship with internal and external audit, including GRC application technical ownership. -Act in an advisory role to all parts of IT related to governance and compliance -Develop and deploy methods to support ONEOK ITs distribution of compliance information in a centralized and repeatable manner.-Find, catalog, and periodically review all processes, guidelines, and other departmental documentation to keep it current and accurate.-Identify opportunities to implement continuous monitoring to support compliance self-testing on behalf on IT leadership.In addition, this team is responsible for:-evaluating and recommending knowledge management best practices based on the enterprise tools-implementation and management of IT Change Management-CI/CD and source control management via Azure Dev Ops 2019-Agile and teamwork management via TargetProcess-Review and implementation of an automated testing solution for the enterprise to enhance QA functionality Show less Group responsibilities include managing the the IT business relationship with internal and external audit, including GRC app technical ownership. Act in an advisory role to all parts of IT related to governance and compliance to ensure audit compliance. At request, perform spot-check compliance testing on behalf on IT leadership.In addition, I am responsible for evaluating and recommending knowledge management best practices based on the enterprise tools at our disposal. From knowledge genesis, to retention policies, to renewal and retirement recommendations and best practices based on need. Show less A biennial rotational role designed to educate and expose members of IT to the inner-workings and necessities that drive IT auditing at a corporate level, as well as holistic visibility to the organization. As rotational IT auditor, I act as the primary technical resource for all internal audit testing, and therefore responsible for measuring the internal IT controls and risks of a company’s technology systems. This includes identifying the weaknesses in systems or processes and ensuring IT creates an action plan remediate those weaknesses to prevent breeches or losses over a large range of audits, including annual SOX ITGC control testing.During my time in this role, our team added significantly deeper testing to some existing infrastructure audits; and added IT testing the scope of field audits by traveling to the field noting the testing requirements, updating controls to the framework, and training field-visiting auditors on providing testing info to the IT Rotational remotely for successful testing. Show less Managed the direction and vision of the ONEOK IT Service Center by fostering relationships with IT and the business. Offered quality critical services to the enterprise by recruiting and developing a staff of as many as 20 technicians in roles related to the IT Network Operations Center (NOC), IT Service Desk, KCS-based knowledge management, and operational Window Administration. Our team was tasked to proactively and re-actively ensure maximized levels of reliability and service in desktop , server, and network troubleshooting in a 24x7x365 environment via a HDI Elite-50 awarded service desk and a full featured operations center. Show less

  • Manager, IT Compliance

    Dec 2020 - now

  • Supervisor, IT Audit Liaison and Enterprise Knowledge Management

    Jun 2019 - Nov 2020

  • IT Internal Auditor - Rotational

    Feb 2017 - Jun 2019

  • IT Service Center Supervisor

    Jan 2014 - Feb 2017

  • NOC Team Lead - Contractor

    Mar 2010 - Jan 2014