Experience

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  Doreen attire limited

  Mar 2005 - May 2008

  Network and system engineer

  • Configuring, designing, implementing and maintenance of network solutions as well as internet connection;• Maintenance of Linux (Debian) email server; • Recommendation and planning future improvement of computer system of the company; • LAN connectivity diagnosis, monitoring network traffic and troubleshooting;• Installation of operating systems, antivirus and applications;• Maintain security and integrity of computer system;• Documentation of network inventory, fault , modification and upgradation;• Provide technical support for using network and system resources; • Ensure the integrity of high availability network infrastructure and optimal network performance. Show less

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  Caritas bangladesh

  May 2008 - Mar 2024

  Manager - ict

  •Planned and designed client-server networks, attack simulator ; installed and maintained systems (Servers, Cloud computing-Azure, Workstations, Printers, Network Attached Storage-QNAP); administered Azure, M365,Microsoft Entra ID/Identity, Active Directory, Microsoft Intune, Defender, Microsoft Purview /Compliance, Exchange server, Office 365; migrated on premises exchange to exchange online, hybrid active directory (Azure AD connect);resolved complex technical issues, managed backup (IT disaster risk management policy)including system troubleshooting (Windows 11/10/Win Server 2012/2016),WSUS server,Network stability (LAN/Wi-Fi), Virtualization using VMware, monitored Firewall (Fortinet Fortigate 100F),maintained cyber security, Mikrotik router via Winbox and network traffic analysis using tools e.g ping, traceroute, nslookup, ensuring 99% uptime and optimized performance.•Led the ICT Technical and Support Team,managing central with 8 branch office technical members (total 9 offices),training team to optimize and implement new solutions,and promoting the adoption of new technology across the organization.•Directed 19 technical staff and indirectly managed 300 employees, ensuring collaboration(cyber security awareness).•Oversaw ICT for Development initiatives, including the development and deployment of mobile apps (CommCare) to streamline project data collection and reporting.•Provided technical support, increasing user satisfaction and leading training sessions at national and international levels ( e.g.Caritas Nepal,Caritas Pakistan).•Standardized technical processes and created Data Protection Policy and guidelines, ICT framework, Organizational social media.Achievements:• Delivered technical training on systems for 100+ staff.• Collaborated with cross-functional teams to design 40+ mobile apps• Adopted and led IT infrastructure transitions, achieving a 95% success rate in migrating from Windows 2008 to 2012/16 servers and implementing Microsoft 365 Show less

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  Finnish red cross - suomen punainen risti

  Nov 2024 - now

  Volunteer

  Volunteer, Punainen Risti (Finnish Red Cross)Contributed to the First Aid Preparedness group, enhancing community health and safety through training and support. Additionally, supported the Catering Service team, ensuring efficient meal provision for events and outreach programs. Passionate about making a positive impact in the community.