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Thomas Allen

Thomas Allen

IT Support Technician

location of Thomas AllenSomerset, England, United Kingdom

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  • Timeline

  • About me

    Network and Technical Engineer for Micron Communications

  • Education

    • Bridgwater & Taunton College

      2011 - 2013
      Diploma of Education BTEC Level 3 Extended Diploma, Information Technology Distinction, Distinction, Distinction

      Units Studied: Event Driven ProgrammingWebsite DesignDigital GraphicsHardwareNetwork SystemsSoftware Design and TechnologyComputer AnimationDatabase Design

    • Bridgwater & Taunton College

      2013 - 2015
      Higher National Diploma Business Skills, IT & Computer Sciences Distinction

      Units Studied Year 2 U4 - Project Design, Implementation & Evaluation U19 – OOP/Object Oriented Programming U29 - E-Commerce Strategy U32 - Quality Systems in IT U33 - Data Analysis & DesignU35 - Web ApplicationsU41 - Programming in JavaU42 - Programming in .NET Units Studied Year 1 U1 - Business Skills for E-Commerce U2 - Computer Systems U3 - Employability & Professional Development U9 - Systems Analysis & Design U14 - Website… Show more Units Studied Year 2 U4 - Project Design, Implementation & Evaluation U19 – OOP/Object Oriented Programming U29 - E-Commerce Strategy U32 - Quality Systems in IT U33 - Data Analysis & DesignU35 - Web ApplicationsU41 - Programming in JavaU42 - Programming in .NET Units Studied Year 1 U1 - Business Skills for E-Commerce U2 - Computer Systems U3 - Employability & Professional Development U9 - Systems Analysis & Design U14 - Website Design U18 - Procedural Programming U20 - Event Driven Programming Solutions U34 - Data Structures & Algorithms Show less

  • Experience

    • NHS England

      Aug 2013 - Sept 2016
      IT Support Technician

      My Role at NHS England started as Part-time while studying but became Full-Time in 2015 after completing my HND Diploma. - Maintaining & Updating Network infrastructures - Providing technical IT support to all areas of the NHS- Working with a team to support and maintain the business systems- Supporting users remotely in a multi-site organisation and resolving moderately complex issues- Installing and supporting typical ICT hardware including PC’s, printers, mobiles- Maintaining & setting up Active Directory / Azure AD / Group Policy's / VPN's Show less

    • Polaris Elements

      Nov 2017 - Sept 2022
      Customer Success Specialist

      - Technical Problem solving within a demanding industry - Day to day support with Polaris POS - Carrying out On-site surveys prior to EPOS installations- Carried out on-site POS installations and support- Network Setups & Remote configuring- Solving Stock & report discrepancies- Presenting training sessions to new & existing customers- Building new & Maintaining current customer databases

    • Micron

      Sept 2022 - now
      IT Support Desk Engineer, Level 2

      - Supporting and setting up Wi-Fi Systems - Maintaining & Updating Network infrastructures - Supporting users remotely in a multi-site organisation and resolving moderately complex issues- Installing and supporting typical ICT hardware including PC’s, Printers, Mobiles etc - Maintaining & setting up Active Directory / Azure AD / Group Policy's / VPN's- Supporting Multiple different businesses in different industries(Hospitality, Investment, Construction)- Brands of Networking & Server equipment commonly supported and setup (Cisco, Aruba, DrayTek, Ubiquity, Meraki, HPE, Dell) Show less

  • Licenses & Certifications