
Timeline
About me
Director of CX and Sales - Government
Education

Pennsylvania state hazleton
1998 - 2000Associate's degree aas
Experience

Kaiser permanente
May 2000 - Jun 2004Enrollment Office-Accounting Department Customer Service, Benefits office
Membership Accounting
Apr 2002 - Jun 2004Membership Services
May 2000 - May 2002

The myers-briggs company
Oct 2004 - nowAccount manager - governmentResponsible for developing new relationships, retaining existing customers and growing revenue levels through upselling, new product and service introductions within the government market. Daily documentation of customer interactions via Salesforce.com CRM system. Experience in GSA/MOBIS, SAM (formerly CCR) ORCA, WAWF, IPP and several other government contract vehicles. Clear understanding of RFP, and RFQ solicitation processes.
Licenses & Certifications
- View certificate

Sandler sales certification
SandlerDec 2021 - View certificate

Microsoft teams essential training
LinkedinNov 2020 - View certificate

Certificate of completion in ama’s myers-briggs type indicator (mbti) certification program
American management associationJun 2007
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