Experience

• 

  Getfit training center, llc

  Dec 2006 - May 2011

  Owner
• 

  Cleveland state university recreation center

  Mar 2009 - Apr 2013

  • Senior Facility Manager

    Jan 2011 - Apr 2013

  • Membership Assistant

    Mar 2009 - Jan 2011
• 

  Fifth third bank

  May 2013 - Nov 2014

  Lead customer service representative

  •Maintain up to date knowledge of financial center policies, procedures, products and services •Perform monthly and quarterly audits per Fifth Third Bancorp Standards•Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures•Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up-to-date on all changes •Manage and oversee large commercial deposits with ATM and vault balancing•Perform financial center opening and closing duties•Train and develop new and current Customer Service Representatives and identify other Customer Service Representatives who are capable of training new staff members •Refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations•Monitor operations behind the Customer Service Representative line with cash withdrawals, check signing and transaction approvals, delegating work and taking issues to the Financial Center Manager as needed •Perform daily office responsibilities, working with the Financial Center Manager, to maintain efficient operations of the office Show less

• 

  New york life insurance company

  Nov 2014 - now

  Develop user stories from end-to- end to help build a modern processing platform. Design and deliver an optimal product within a reasonable time frame. Work with key functional partners across the organization to create and deliver smart, client-centric, and best-in-class digital solutions to market. Participate in process engineering/mapping sessions and provide recommendations for improvement. Participate in sprint demos and provide feedback. Review and sign off on test plan scenarios. Execute and sign off on User Acceptance Testing (UAT). Review and sign off on training materials, procedures, and knowledge articles. Show less

  • Digital Capabilities Lead

    Apr 2023 - now

  • Customer Service Manager

    Apr 2019 - Apr 2023

  • Senior Customer Service Analyst- Life Disbursements Analyst

    Nov 2014 - Apr 2019