Experience

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  Aib

  Jan 1999 - Jan 2000

  Customer service cashier

  Front line customer service representative. Duties involved handling and balancing of large cash sums on a daily basis.

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  Deutsche bank

  Jan 2000 - Jan 2002

  Usd money transfer investigator

  Documented and investigated international money transfers. Responded to customers written and oral queries.

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  Abn amro bank n.v.

  Jan 2002 - Sept 2002

  Customer services representative

  Responded to customers written and oral queries. Handling of first line technical queries relating to company front end systems.

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  Health service executive

  Jan 2003 - Jan 2003

  Personal assistant / secretary / administrator

  Responded to and performed relevant research on Freedom of Information cases.Established and maintained a mobile phone database for the identification, collection and lodgement of monies pertaining to all personal calls.Administrated Seanchara Community Unit: accounts payable, ordering of medical supplies, secretarial work for the Director of Nursing and wage returns for all staff on a weekly basis.

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  Blackrock medical centre

  Jan 2005 - Sept 2009

  Practice manager

  Overall manager of busy GP practice. Reception duties including appointment management and patient queries.Calculated all staff salaries and maintained tax records.Evaluated and devised new Health and Safety reports (updated annually). Processed bulk prescriptions in a time sensitive manner.

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  Aberystwyth university

  Nov 2012 - May 2018

  • Managed and co-ordinating team of upward of thirty professional librarians across three sites. • Planned work loads of self and staff ensuring flexible response to changes in demand and relevant work cycles of the department and University.• Delivered professional library service to over 12,000 users in an efficient manner.• Implemented and reviewed library and information policies and procedures.• Project manager of £1 million refurbishment of the main floor of the university flagship library.• Tendering, purchase and implementation of new Library and Information systems and equipment. Show less

  • Lending Services Team Leader

    Aug 2014 - May 2018

  • Deputy Lending Services Team Leader

    Nov 2012 - Aug 2014
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  Dún laoghaire institute of art, design and technology

  Nov 2018 - Oct 2019

  Librarian

  ● Liaise with students, staff and visiting researchers assisting with reference enquiries and queries relating to using library systems. ● Demonstrate Library equipment including Discovery System Self Service machine and printers. ● Aid in preparing Library Space for Open Days.● Assist Learning Development Team teaching students how to use Library Systems to generate appropriate references for assignments and dissertations. ● Facilitated re-opening of Library Information Desk as visible first point of contact for user queries.● Implemented gathering of statistics, producing end of year report. ● Acquire and catalogue new physical materials. ● Archived and catalogued older issues of serial subscriptions and maintain monthly record of same on Library Management System. Show less

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  Novartis ireland

  Oct 2019 - Jan 2025

  • Managed and coordinated local eLibrary team of developers and librarians. Planned workloads of self and staff ensuring service continuity and flexible response to Working from Home during COVID and internal company transformations. • Full ownership of the library SaaS applications, with overall accountability for global performance and stable delivery of discovery interface. (125,000 visits to discovery interface in 2023 with zero unplanned downtime) • Responsible for information security compliance including SSL renewals, network port management for record enhancement etc. • Created and maintained full electronic risk assessment documentation for all applications (SaaS and in-house)• Responsible for collaborating with other data and digital efforts. Project Manager of ‘Data Hub’ offering text and data mining service via Full Text Article (approx.10million XML files), Data Feeds and API’s. • Co-authored and maintained disaster recovery plan.• Member of RIM (Records and Information Management) governance board. • Member of Extended Leadership Team with contributions to capabilities lead operating model and implementation of strategy plan. • Recruitment, onboarding, training, coaching and mentoring staff. • Active member of the Diversity and Inclusion council with focus on LGBTQI+ issues delivering a keynote speech for Pride 2021. Show less • Owner of library SaaS applications, with overall accountability for global performance and stability.• Configured and tested applications and application user interfaces.• Support setup and maintenance of interfaces to other systems. Second level support for library applications.• Minimise access issues; remove barriers to access via several authentication methods. • Provided technical expertise for the planning, definition of requirements and delivery of new services. For example, integration of ‘Central Discovery Index’ article service into existing library holdings. • Interfaced to internal customer and “bridged” between IT services and external application providers.• Adhered with AppSec and network Security and Compliance policies and procedures.• Identified technical trends, monitored application road map, responsible for change management. Show less

  • Senior Library Application Manager and eLibrary Dublin Team Lead

    Mar 2021 - Jan 2025

  • Library Applications Manager/Systems Librarian

    Oct 2019 - Mar 2021
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  Dún laoghaire rathdown county council

  Jan 2025 - now

  Senior librarian