Experience

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  Flyjac logistics -chennai ,india

  Aug 2004 - Dec 2007

  5. operation executive

  • Co-ordination among shipper & different Airlines• Internal coordination with export shipment clearing department.• Advance cargo space booking in Airlines and rate negotiation.

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  Emirates skycargo

  Dec 2006 - Dec 2007

  4. operation assistant

  • Liaising with forwarders regarding sales, air freight rates and airline space• Planning ULDs for A-330/B-777 aircraft• Supervision of import & export loading and ULD break up, sending tracer messages for mishandled cargoes

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  Airlink international uae

  Mar 2008 - Oct 2010

  Air export team leader

  • Client management and develop team performance• Serve as Logistics Consultant, preparing quotations and proposals for customers, Transport Vendor Management etc

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  Ceva logistics

  Nov 2010 - Nov 2017

  Key accounts ceva logistics uae

  • Driving new business key accounts and establishing strategic partnership & relationship to Increase Revenue• Analyzing Market trends, new market opportunities and driving Revenue by fulfilling opportunities within the gaps• Recommend Proposals to invest in differentials to stand competent to gained additional market share• Competition analysis and SWOT analytics to achieve revenue and profitability to the company. SENIOR CUSTOMER SERVICE EXECUTIVE: 2011- 2014• Skilled in monitoring delivery of high quality customer experience, elevating customer satisfaction while adhering to SLA’s & work processes and managing cost effective operations. Ensure the service standards & follow Company Compliance Policy• Reports on Customer KPIs, cargo tonnages and P&L.• Analyze clients forecasts and reserve space for timely shipmentsCUSTOMER SERVICE EXECUTIVE : 2010- 2011 • Customer Data Management. Proactive approach to daily Freight requirement from origin to Destination. • Maintain SOP & offer service based company compliance policy Show less

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  Status worldwide llc

  Jan 2018 - Jul 2018

  Commercial & freight management

  Business Development and Process Improvement in shipping and freight forwarding industry by managing Sales, Customer service and Operations team.• Increased Profitability on Freight rate procurement and cost negotiations on Prices, deliveries based on customer specifications• Build on Client portfolio by adding newer clients to the business additionally to ensuring high efficiency on current client base.

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  Psa bdp

  Apr 2019 - May 2022

  Senior customer service executive : key accounts

  • Make sure all operational levels have been set up correctly in accordance with the SOP in order to satisfy internal and customer satisfaction goals as well as agreed-upon KPIs. • Create and submit monthly business review reports and presentations to management and customers. This allows you to assess performance and closely examine the areas where KPIs are failing. • Additionally, provide assistance to the global team with QBR reports and presentations. • Coordinating operations issues and getting updates from clients on challenges and the future in order to regularly map out a rising business curve for firm services; setting up regular meetings with clients, pertinent operations staff, and the w/h team to assess performance and build relationships. • Give customers outstanding service by promptly attending to their questions and requests and by alerting them in advance of any obstacles or delays to prevent last-minute surprises. Show less

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  Trident freight l.l.c.

  Jul 2022 - Dec 2024

  Assistant manager products - pricing -business development

  Responsibilities: Growth and development• Performs market intelligence activities (collect and report) covering pricing, market positioning, service development and prospect identification.• Works closely with trade lane partners, establish trade lane development teams and develop a robust Trade Lane Development Plan.• Identify and secure major target accounts in close collaboration with the commercial teams in region or country, and monitor development through CRM.• Join customer activities with the commercial teams.• Support the commercial organization in the transition of new accounts into operations, customer service and overseas network.• Plan and monitor annual volume targets for the year, per trade lane.• Quarterly KPI review of trade lane performance / target – results delivered monthly to senior managementNetwork Development• Prepares and updates organizational chart for all contacts across regions for the Trade Lane.• Ensures that trade lane development teams/counterparts regularly receive updated market information.• Ensures that the necessary sales tools are in place to support both local and network partner sales initiatives.• Plans and performs regular joint sales calls to develop trade lane business opportunities with regional/country commercial teams.Commercial Planning• Develops the Trade Lane Strategy• Assists in securing sales-leads for network-controlled business in line with the trade lane development plan.• Provide support to operations and commercial team for route specific issues that cannot be resolved locally as a key figure in the escalation process.• Ensures competitive pricing though active communication and negotiations with both local suppliers and regional product partners.• Assists the local sales team with specific trade lane expertise necessary to identify and unlock opportunitiesCommunication:• Internal – General Managers, Sales Managers, Network offices• External – Existing and Target Customers Show less

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  7 seas matrix logistics

  Oct 2024 - now

  Freight forwarding manager

  Manage and Develop -Freight management Division - Product ll Pricing ll Customer Service ll Customs ll Operations ll Over Land Transport ll Cross Boarder Services- Team Management ll Process establishment