Gaurav Verma

Experience

• 

  Larsen & Toubro Limited

  Oct 2010 - Jun 2012

  1. Responsible for working on all customer deliverable documentation work2. Conceptualized technical solution as per customer requirement3. End to End Development Responsibilities including creation of new module, concept designing, re-designing, documenting and testing4. Responsible for carrying out formal review of concepts and work products for other projectsInitiatives:1. Created a community called “XCAMP” with an aim to promote Self learning2. Editor of monthly magazine issue called “OOPS”3. Introduced a culture of celebrating and managing small events such as Birthday celebration and Team parties in an aim to enhance team cohesiveness Show less

  • Software Engineer - Device Driver and Graphics Development Team

    Jan 2011 - Jun 2012

  • Graduate Engineering Trainee (Associate Software Engineer)

    Oct 2010 - Dec 2010
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  KPMG India

  Jun 2014 - Jan 2016

  Strategy and Performance, Cost optimization , Pre and Post Merger business and IT, Project Management, Technology Blueprint, Go To market Strategy Project & Engagement Credentials:• Supported a major e-commerce player in India to re-orient their customer experience management strategy by performing an in-depth gap analysis across its digital touch point• Digital transformation, Process Modelling, Defining Governance, Project Management support and Change management initiatives for a leading global electrical company• Data Security and preservation audit for a Global BFSI major • Cost Optimization model for a leading telecom player to compare IT spends with industry benchmarks and suggest areas of optimization Show less

  • Management Consultant - CxO Advisory

    Apr 2015 - Jan 2016

  • Associate Management Consultant - CxO Advisory

    Jun 2014 - Mar 2015
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  Runnr

  Feb 2016 - Aug 2016

  Key responsibilities:Strategic initiative of CXOs Office:  Cost Optimization initiative: Responsible for creating roadmap and driving company wide cost optimization initiatives to bring down the major cost by performing in depth analysis and creating key metric to track cost in business as usual phase. This initiative also helped organization to improve P&L and raise next round of funding.  Process, Control and Governance: a. Responsible for suggesting key initiatives to optimize cost, increase organizational efficiency and thereby creating an environment for sustained business performance b. Responsible for setting up business processes, set up governance mechanism for effective monitoring and overcome any cost leakages Show less Key Responsibilities:Account Management (E-Commerce business vertical):  Strategy and Planning: Responsible for devising strategies (based on industry based practices) to grow and expand the E-Commerce business and align operations to meet growing client’s needs. Was also responsible for creation of roadmap to turn the e-commerce P&L into profit by achieving operational excellence and process optimization  Business Development: Responsible for growing account by onboarding new client as well as growing current account by increasing order volume and handling any escalations/additional customer requirements  Merchant Invoicing and Financial Reconciliation: Responsible for performing merchant invoicing as per contractual arrangement and resolve any queries/gaps between client and operations team  Operations and Process Optimization (Analytics): Responsible for strengthening and providing key inputs to operations team to improve the KPIs/ metrics and optimize process Show less

  • Account Manager - Strategic initiatives of CxO Office

    Apr 2016 - Aug 2016

  • Account Manager - E Commerce

    Feb 2016 - Mar 2016
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  HolidayIQ.com

  Sept 2016 - Apr 2019

  Key Responsibilities:• Led Digital Delivery Organization and and executed 144 digital campaigns with an average ticket size ~ 6L for the clients spanning across multiple industries along with:  Implemented process for efficient Marketing Mix adoption and best practices to constantly improve ROIs  Managed strategic campaign components: content (including video), social media (primarily FB and IG), display (through Google Ad Manager) and e-mail (through Netcore)  Improve performance continuously by monitoring key metrics and ensure successful delivery to drive repeat business and collate learnings for future• Devising marketing strategy for key clients (including STBs/ ITBs/Travel & related brands) based on analytical data driven approach (involving primary and secondary analysis) • Identifying and leading end to end digital transformation initiatives with an objective to drive revenue growth (One such initiative was to migrate entire digital media inventory to automated and programmatic model to improve impression yield and thus maximize revenue) • Handling complete P&L and ensure revenue growth is as per forecast by liaising with multiple stakeholder Awards and Achievements:• Won 2 Global Marketing Excellence Awards for Ola Outstation and Nissan Terrano campaign • GoKerala campaign for Kerala Tourism was shortlisted among top 5 in 8th edition of India digital award- Best User Generated content conducted by IAMAI• Pioneered and led HolidayIQ intelligence unit to create quarterly tourism insights newsletter to empower key travel stakeholders (CXOs- Travel & related companies/ Director –STBs &ITBs/ Partners –Consulting companies) with strategic decision making Show less

  • Senior Manager - Digital Strategy & Delivery (Brand Solutions)

    Apr 2018 - Apr 2019

  • Manager - Digital Strategy & Delivery (Brand Solutions)

    Sept 2016 - Mar 2018
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  Swiggy

  May 2019 - now

  Program lead for Food and TnS Cluster Responsible for delivering end to end Product roadmap (Planning > Execution > Launch > Impact Delivery) of Food Cluster Program Management of strategic Product initiatives in Ads, CLM and New Initiatives (Genie and Instamart) business to drive Swiggy's UE, Cx and OPD Objectives Program Management of strategic product initiatives in Ads business to deliver Swiggy's RPO objective

  • Director

    Apr 2024 - now

  • Principal Program Manager (Product & Tech) - Food Marketplace

    Apr 2021 - Mar 2024

  • Senior Program Manager (Product & Tech) - Revenue & Growth, New Initiatives

    Apr 2020 - Mar 2021

  • Program Manager (Product & Tech) - Revenue & Growth

    May 2019 - Mar 2020