Muhammad Bilal Bashir

Experience

• 

  Moorpark College

  Jul 2021 - Jul 2022

  Demonstrated exceptional communication and active listening skills to support students' needs, enhancing their experience through tailored service-oriented solutions and empathetic assistance.Spearheaded managing a comprehensive Equipment Lending Program, overseeing 300+ laptops, hotspots, and other devices, ensuring efficient circulation and availability for students.Served as the primary liaison with the IT team, coordinating technical support, troubleshooting equipment issues, and preparing detailed work orders, while reporting directly to the Assistant Dean.Effectively operated Online Student Support Services (Cranium Cafe) and Library Services Platform (Ex Libris, ALMA), maintaining accurate data entry for equipment and assisting with circulation workflows to optimize student access to resources.Assisted students with various technological challenges, including scheduling tutoring appointments, navigating distance learning platforms, and troubleshooting computers, printers, and software.Conducted regular inventory organization, maintenance, and cleaning of library and technology resources, ensuring seamless operation and high service standards for library patrons. Show less

  • Student Services Specialist

    Sept 2021 - Jul 2022

  • Student Mentor

    Jul 2021 - May 2022
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  Rahma Funeral Home

  Jul 2022 - now

  Conducted training sessions for funeral home staff on IT systems and software, empowering them to utilize technology effectively in their roles.Provided guidance on best practices for data management, cybersecurity, and leveraging technology to enhance client services.Managed and maintained the funeral home's IT infrastructure, overseeing hardware and software upgrades to ensure seamless daily operations.Setting up and configuring virtualization environments to run the Windows operating system seamlessly on macOS.Transferred files bidirectionally between Windows and macOS operating systems using network protocols within a virtualized environment, ensuring seamless data exchange and collaboration across platforms.Conducted thorough screenings and interviews, assessing candidates' qualifications, cultural fit, and sensitivity to the nature of the funeral services industry. Show less

  • Operations Manager/ IT Specialist

    Jan 2023 - now

  • Funeral Home Assistant

    Jul 2022 - Jan 2023
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  Quba Collections LLC

  Mar 2024 - May 2024

  Website Developer Intern

  Designed and optimized an e-commerce platform on Shopify, enhancing UX and increasing sales conversion rates.Conducted comprehensive QA testing across devices and browsers, ensuring consistent performance and reducing site errors.Implemented SEO strategies, improving content, structure, and metadata for better search engine visibility.Developed custom features and plugins for the Shopify platform, enhancing site functionality and user engagement.Integrated customer support chatbots, reducing response time and improving customer satisfaction.Developed and implemented comprehensive testing cases, increasing bug detection and resolution efficiency. Show less

• 

  Food Trucks Association of Canada

  Aug 2024 - Dec 2024

  Database Developer (Capstone Project)

  Spearheaded the design and deployment of a robust database system for FTAC Canada, integrating provincial regulations and performance data across 10 provinces and 3 territories.Streamlined data accessibility, improving access by 40% through developing a centralized database with over 50 datasets.Optimized cloud database operations on AWS RDS, ensuring 99.9% uptime and secure data management with automated backups.Reduced manual data entry efforts by 50% by automating the migration of large datasets from Excel to MySQL, enhancing accuracy and efficiency. Show less