Ahmer Altaf Budoo

Experience

• 

  Robosapiens Technology Pvt. Ltd.

  Jan 2016 - Feb 2016

  Winter Internship Program
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  Urban Company

  Feb 2018 - Jan 2019

  Partner Escalation Specialist

  Led end-to-end management of customer escalations, ensuring resolution from initial contact to final resolution. Played a key role in the customer service team, successfully processing complaints and achieving a 20% reduction in escalations.Managed a high volume of escalated customer issues on a daily basis.Communicated with customers through various channels (phone, email, chat) to understand the root cause of their concerns.Collaborated with cross-functional teams, including customer service, product development, and quality assurance, to address and resolve escalated issues.Conducted thorough research and analysis to identify patterns and trends in escalated cases and proposed solutions to prevent future escalations.Utilized strong problem-solving skills to assess complex situations and determine the best course of action for resolution.Demonstrated a high level of empathy and professionalism when interacting with upset or frustrated customers.Maintained detailed records of escalated cases and their resolutions for reporting and analysis purposes.Participated in ongoing training and professional development to enhance skills in conflict resolution and customer service. Show less

• 

  Infosys

  Jan 2019 - Apr 2022

  Led RPA - Blue Prism development team, automating processes and improving end product efficiency. Achieved a 30% increase in process speed, reducing errors by 20%, and optimizing overall operational efficiency.Collaborated on SAP product implementation, reducing defects by 15%, ensuring regulatory compliance. Enhanced deliverable quality by 20% through strategic internal coordination, rigorous testing, and a seamless SAP SRM transition.Advised clients and senior leadership on technical code risks, reducing data and software issues by 15% through proactive identification and documentation. Show less Partnered with the QA team to pinpoint and address production issues through iterative testing. Improved testing efficiency, yielding a 25% reduction in issue resolution time.Contributed to project phases, addressing bugs and ensuring high-quality solutions. Engaged in unit-level and organizational initiatives, delivering value and maintaining policy compliance.Optimized business workflows and increased productivity by efficiently utilizing the Service Now ticketing system. Implemented robust reporting, resolving internal issues, and contributing to a 25% improvement in organizational efficiency. Show less

  • Associate Consultant

    Oct 2021 - Apr 2022

  • Senior Systems Engineer

    Jan 2019 - Sept 2021
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  ParseHub

  Jul 2022 - Nov 2022

  Data Analyst - Co-Op

  Engaged as a Data Research Analyst, utilized the company's tool for data extraction and analysis, creating insightful articles to boost product promotion.Conducted SQL querying in SQL Server Management Studio (SSMS) for optimized results.Performed in-depth dataset analysis using Power BI, showcasing proficiency in creating pivot tables, charts, and graphs in various spreadsheets.

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  Teleperformance

  Nov 2022 - Jan 2023

  Technical Support Specialist

  Provided front-line, first-level technical assistance, achieving a 95% customer issue resolution rate.Resolved technical problems within a fast-paced, customer-facing environment, handling an average of 50 cases per day.Offered troubleshooting and issue resolution assistance for client service and device-specific issues, resulting in a 30% improvement in performance troubleshooting accuracy.

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  2546039 Ontario Inc

  Feb 2023 - Jan 2024

  Business System Analyst

  Developed and Executed Test Cases: Designed and executed detailed test cases for custom interfaces between SAP ECC and third-party software using ABAP Workbench Development Tools, ensuring effective integration and precise data accuracy.SAP MM Integration and Enhancement: Implemented SAP MM for improved inventory and pricing management, resulting in a notable increase of 10,000 units in quarterly sales through enhanced inventory control and optimized pricing strategies.Vendor Negotiations for Cost Savings: Negotiated vendor contracts successfully, achieving significant annual savings by obtaining rates below market value, thereby reducing procurement costs and boosting profitability.Boosted Online Engagement and Conversions: Devised and executed strategies that led to increased online engagement and higher conversion rates, using data-driven insights to refine and enhance digital marketing efforts.Effective Financial Management: Managed financial operations strategically, leading to increased revenue through effective budgeting, cost management, and financial analysis.Custom Interface Testing Expertise: Performed comprehensive testing of custom interfaces with standard ABAP Workbench Development Tools, ensuring reliable and effective integration between SAP ECC and third-party applications. Show less

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  Fresh Prints

  Sept 2024 - now

  Product Associate

  Assist Associate Product Managers (APMs) and Product Managers (PMs) in managing the full product lifecycle, from planning to execution.Triage and prioritize tech support requests, ensuring timely resolution of issues raised by end users.Collaborate with the Automation Team to gather requirements for process automations and oversee successful implementation.Work closely with Engineering and Automation Teams to ensure product features, bug fixes, and tasks are executed within sprint cycles.Contribute to product implementation plans to drive successful product adoption and scalability.Play a key role in supporting scalable technology for a $100M revenue-generating business.Demonstrate strong business acumen, prioritization, and decision-making skills in a fast-paced environment. Show less