Tara Ritz

Experience

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  Portsmouth Naval Shipyard

  May 2017 - Aug 2020

  - Identified process improvement opportunities across product lines and worked closely with teams to implement sustainable solutions.- Collaborated regularly with software engineering, security, marketing teams, senior leadership, and other stakeholders to ensure on-time delivery of features.- Assisted teams in product planning, roadmap development, and long-term strategy planning. - Voice of the customer within cross-functional teams and worked to create strategies, product, technologies, processes, and experiences. Show less -Decreased a growing backlog by over 30% (~240 items) by implementing agile project management processes in the Travel Department.-Worked with senior leadership to streamline procurement operations from start to finish, allowing for efficient and accurate execution of 1,000+ contracts (~$140 million) in the first year.-Initiated, planned, executed, and closed projects for teams to achieve specific goals within defined time frames.-Administered analytical processes to manage and visualize workload, metrics, and forecasting.-Developed adaptable strategies to overcome rigid workforce cultures and aging business operations. Show less

  • Product Specialist, Innovation

    Dec 2019 - Aug 2020

  • Project and Engineer Support Manager

    May 2017 - Dec 2019
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  QLess, Inc.

  Aug 2020 - Dec 2023

  Implementation Manager

  - Serves as the primary customer point of contact throughout all phases of the deployment cycle from project kick-off until go live.- Leads discussions with customers centered around meeting their workflow needs and recommends configurations based on the product's capability.- Manages over 40 clients at a time to ensure a successful launch with SaaS.- Delegates the implementation team members to proper resources whenever help is needed.- Makes sure that employees have a clear understanding of their responsibilities and completes performance reviews for those employees.- Works closely with the customer success, engineering, product, and development teams to make sure customers are moving forward with the onboarding/implementation process. Show less

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  Dyad

  Jan 2024 - now

  Account Manager/Business Analyst