Sanjeev Sehgal

Experience

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  Symantec

  Dec 2004 - May 2021

  *Prime role in Supporting and ensuring success of consumption of Symantec Solutions to Mission Critical Enterprise Level Customers *Business Development role - increasing Premium footprint in mission critical Accounts, build profile plans for Sales, share value summary documents, driving required predictive and pre-emptive support experience to Customer management team*Delivery and execution via Trusted advisory role*Knowledge into Customer technology, products and services, proactive and predictive support *Ensuring knowledge greater Customer relationship with CSAT delivered*Ensuring Business continuity and in depth understanding of Customer business needs and knowledge about final impact of a situation during critical needs*Escalation Management: undertaking single side ownership during mission critical needs with progress metrics to all internal and external stakeholders* one of KRA is Communicating Value to Customers for their success and business growth* Exemplating Trusted Advisory role not limiting to reactive break-fix model*Team Management: Building cohesive internal team environment, educating and coaching to related team*Sales: Helping sales drive repeat business as a result of value focus delivery. Driving revenue and meeting renewal targets*Internal Management: providing training, coaching, learning aids, personal growth and include newer methods into daily practice Show less

  • Sr. Principal Account Manager

    Nov 2006 - May 2021

  • Customer Success Manager- Business Critical Services

    Dec 2004 - May 2021
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  Broadcom Inc.

  Nov 2019 - May 2021

  Customer Success Manager
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  Checkpoint Software Technologies Ltd.

  Apr 2021 - now

  Customer Success Manager