Amar Pal Singh

Experience

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  Wipro

  Aug 2020 - Aug 2022

  Business Associate

  ➤ Proficiently managed Health & Welfare Benefits (HW), Defined Contribution (DC), and Defined Benefits (DB) programs➤ Hold certifications in US Pension, US Healthcare, and US 401k domains➤ Successfully served over 200 clients within the Health benefit sector➤ Conducted comprehensive training sessions for new team members➤ Oversaw the reporting of both daily & monthly team performance metrics➤ Managed & resolved client escalations related to US Pension and US 401k➤ Conducted rigorous quality audits for the team, providing guidance and corrective actions in case of discrepancies➤ Offered on-floor support to colleagues, ensuring a collaborative work environment and conducted timely team huddles to provide client updates ➤ Identified and resolved process issues to optimize workflow and contribute to business growth➤ Effectively communicated sensitive or technical information, adhering to regulatory guidelines, utilizing core knowledge Show less

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  InnovateMR

  Aug 2022 - Jan 2023

  Business Consultant

  ➤ Facilitated the seamless onboarding of new temporary employees by accurately inputting their information into the company's systems➤ Demonstrated critical thinking prowess to dissect complex problems, assess potential solutions, and make informed decisions➤ Delivered exceptional and courteous customer service, adeptly managing challenging situations with finesse➤ Proactively acquired new skills and integrated them into daily tasks to boost overall efficiency and productivity➤ Actively participated in team-building initiatives aimed at fostering stronger working relationships within the team➤ Utilized Microsoft Excel to generate and maintain spreadsheets for daily, weekly, and monthly reporting purposes➤ Assumed a leadership role in group projects, efficiently delegating tasks and offering constructive feedback➤ Formulated comprehensive business plans and operational strategies for both new ventures and existing businesses Show less

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  EY

  Jan 2023 - now

  Staff Consultant

  ➤ Providing comprehensive business analysis, documentation, and data modeling support to clients➤ Ensuring exceptional service delivery to clients, fostering long-term relationships and paving the way for future business prospects➤ Identifying and analyzing problem areas, offering recommendations and effective solutions➤ Developing monthly forecast templates and managing resource allocations for approved projects➤ Skillfully managing multiple deadlines across diverse businesses to meet the ever-changing needs of our valued clients➤ Employing refined problem-solving abilities to assess and resolve issues that affect business operations and hinder goal attainment Show less