Jonathan Do

Experience

• 

  U.S. Census Bureau

  Apr 2010 - Jun 2010

  Enumerator

  • Prepared census routes and assembled information and data packages for fellow enumerators to gather data.• Assisted Crew Leader in combining data gathered from all personnel to submit to census administration.• Convinced management for more provisioning of responsibilities to active enumerators to compensate for lack of manpower.

• 

  Starlan Communications

  Jul 2010 - May 2015

  Team Leader

  • Managed all incoming and existing tickets to ensure that all issues were handled efficiently.• Developed new customer relationships and provided support for existing customers.• Designed and constructed physical network layouts tailored specifically to customer specifications.• Conducted troubleshooting sessions to resolve issues found on computers and servers.• Conducted thorough analysis of new technologies and solutions and prepared proposals for customer service upgrades.• Assisted in creation of migration procedures to convert users from Physical machines to Virtual Machines.• Prepared financial documents for customer and tax purposes. Show less

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  BBH Solutions, Inc.

  May 2015 - Mar 2017

  Project Coordinator

  Ensure that communicate between customers, stakeholders, and team members is smooth, concise and always moving. This ensures that information pertaining to any issue is up to date between all related parties.Managing the process of product and service deployments; including stakeholder engagement and following up with customers after deployments to ensure clean cutovers.Assist clients, where possible, with out-of-scope problems.Respond to requests from Project Managers, Account Managers, and clients to schedule resources appropriately.Manage and improve documentation used by our engineers, by our client admin contacts, by client users, and by our partners. Keeping our documentation up to date, relying on individual problems to strengthen documentation. Looking for ways to use documentation to strengthen the performance of our partners and teams.Completed over 3000 customer requests. Over 130 High/Critical Priority completed and over 2000 hours of time spent troubleshooting. Show less

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  New York City Cyber Command

  Aug 2017 - now

  • Senior Advisor

    Jun 2021 - now

  • Technical Project Manager

    Aug 2017 - Jun 2021