Deep Enrich
Eric Walter
IT Manager
700 followers
Greater Richmond Region
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About me
CloudFit Software
Education
Old Dominion University
1988 - 1992Bachelor of Science (BS) Business Administration and Management, General
Experience
Capital One
Aug 1999 - Aug 2004IT ManagerIT Manager focusing on various aspects of operations. Over this timeframe I provided desktop support, help desk management, hardware repair and support management and windows server operational support team management.
Graphicus Communications LLC
Aug 2004 - Nov 2008Account ExecutiveManaged account relationships as well as designed and managed marketing campaigns and overall branding for a diverse client base in different industries and markets.
Capital One
Dec 2008 - Feb 2016Senior ManagerSr IT Manager with a focus on operations. Led the Enterprise Windows Server Operations team as well as the Enterprise Data Center Operations team.
Microsoft
Feb 2016 - Oct 2021Sr. Customer Success Account ManagerTrusted IT service advisor to Microsoft's Premier Support enterprise customers. Provide valuable guidance around operations and optimization of their IT infrastructure by gaining an understanding of their customers' IT organizations' impact on overall business, their IT goals, and their pain points.
CloudFit Software
Nov 2021 - nowManaged Engineering Lead - Service Management
Licenses & Certifications
- View certificate
Microsoft 365 Certified: Fundamentals
MicrosoftMar 2021
- View certificate
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
MicrosoftJun 2021 - View certificate
Microsoft Certified: Azure Fundamentals
MicrosoftOct 2019
Volunteer Experience
Production Team Lead
Issued by Restorationrva.org on Oct 2009
Associated with Eric WalterCoordinator / Performer
Issued by Peter Paul Development Center on Oct 2013Associated with Eric Walter
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