Mark Nevle

Experience

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  TASQ Technology

  Jun 2006 - Mar 2010

  Director of Product Development

  • Led product and business development efforts as a key member of the TASQ management team. • Spearheaded the creation, definition, and launch of innovative products and services, including the successful development of the Remote Deposit Capture (RDC) service portfolio. • Grew Remote Deposit Capture revenue from $1M to $10M annually within 4 years. • Contributed to the international expansion of TASQ Technology by playing a key role in the acquisition of a Canadian deployment services company. Show less

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  First Data Corporation

  Apr 2010 - Aug 2016

  • Led all client engagement, implementation, and service operations for a $260M portfolio of Point of Sale hardware clients. • Pioneered the successful implementation of Salesforce.com, creating a centralized CRM and operations platform. • Designed and commercialized a new integrated product, generating 184% YOY revenue growth leveraging hardware deployment, kitting and repair services.• Architected and delivered a next-generation electronic marketing platform, saving an estimated $200K annually. • Reduced internal and external client issues by 40% and 20%, respectively. • Managed a $4M budget and a team of 70-90 employees, achieving 13% budget reduction and $520K annual savings. • Transformed service-based relationship management into a metric-based cross-sell and upsell center. Show less • Owned and directed national and regional account management, order processing and operations, and contact center management for a $460M portfolio of hardware and leasing clients.• Led the complete transfer and rebuild of customer service functions as part of a corporate headquarters and deployment center relocation. • Designed and delivered a hardware extended warranty program generating incremental revenue with a 55% margin. • Championed new product development efforts for mobile payments, NFC technology, and integrated products. • Implemented Salesforce.com CRM to increase revenue, improve margins, and decrease onboarding and implementation cycles. Show less

  • Vice President Client Services

    Jan 2014 - Aug 2016

  • Vice President Relationship Management

    Apr 2010 - Dec 2013
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  Fiserv

  Sept 2016 - now

  Strategic Partner Management - Integrated Solutions

  Recruited to oversee strategic client development for a portfolio of top producing software and hardware clients including middleware providers, integrated software vendors, application developers and petroleum solutions providers. Total client portfolio exceeds $400B in annual sales volume. • Led strategic client development for a $400B+ annual sales volume portfolio of key partners including middleware providers, ISVs, POS system providers, and gateways. • Secured marquee clients like Oracle, NCR, ACI, VeriFone, Gilbarco, and PNC Bank. • Led the creation of a $5M-$10M ACV omnichannel gateway solution. • Negotiated $10M-$30M ACV authorization platform outsourcing agreements. • Managed and directed a global sales organization focused on enterprise referral partnerships. • Revitalized a struggling tokenization and encryption partnership, exceeding $5M annual revenue projections through a restructured business model. Show less