Tatiana L.

Experience

• 

  Food Fund International

  Nov 2013 - Aug 2019

   Appreciated by senior management for successfully training 20 staff members on service standards and organisational culture while serving over 400 customers on daily basis in a professional manner.  Organised staff training on offered foods and products as well as induced complete wine knowledge to deliver improved guest experience.  Played an instrumental role in meeting and exceeding periodic sales goals, credit card, and cash transactions in an accurate manner.  Earned recognition and praise from senior management for efficiently serving as Manager on Duty for most weekday nights and supervising servers schedule for 15 team members.

  • Floor Supervisor

    May 2018 - Aug 2019

  • Head Waitress

    Nov 2013 - May 2018
• 

  Food Fund International

  Oct 2019 - Oct 2020

  Floor Manager

   Boosted revenue over 20% by developing new wine list, maintained quality control of dining and bar areas grossing daily $10K, and participated in company events as spokesperson to gross over $10K.  Supervised a team of over 15 staff members, including wait staff, bar tenders, and cashiers while collaborating with front of house staff on groups and parties of 50 persons.  Secured maximum customer satisfaction through identifying and addressing diversified needs, resolving their queries and complaints and delivering exceptional service. Show less

• 

  The Crossing

  Sept 2021 - May 2023

   Hired, trained and coached 25+ staff members on customer service skills, food and beverage knowledge, and COVID-19 safety standards in preparation for the January 2022 restaurant grand opening.  Effectively managed payroll and timekeeping, including completion of proper paperwork for new recruits and leavers.  Established and led a 2-month mandatory customer service training program for all customer-facing employees. Boosted guest satisfaction scores up to 95% according to 7Rooms research within 2 months of program launch. Increased employee satisfaction by 23% according to internal research while decreasing staff turnover to a minimum by developing staff recognition and accountability programs. Ensured accurate records and sufficient supplies by implementing a revised inventory system focused on storage conditions and breakage control resulting in 7% decrease in losses compared to the originally predicted amounts. Show less

  • Restaurant Manager

    Oct 2022 - May 2023

  • Assistant Restaurant Manager

    Sept 2021 - Oct 2022
• 

  Food Fund International

  Jun 2023 - now

  Restaurant General Manager