Imtiaz Prabhu

Experience

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  Magnamious Systems Pvt. Ltd.

  May 2011 - Mar 2012

  Sr, System Administrator

   Handling Mac Air Book, IPAD, Blackberry Server. Configuring Blackberry Enterprise Email on device & Server User Configuring user Email ID in Exchange 2007 with updating personal detail  Updating User Group Details as per IT Manager Email. Troubleshoot different types of problem with Mac & IPAD. Make a Document to understand & for knowledge base which make easy to understand the setup Installation of Citrix 4.0 /4.5/ XenApp 5.0 /6.0/6.5. Managing and maintaining 15 XenApp farm.  Providing support to multiple Citrix farm and more than 50000 user Providing support to 13000 Citrix server Hotfix installation on Citrix server. Citrix policy and group policy configuration for user. Deploying and publishing the Applications on Citrix servers. Application provision and deployment Load balancing for user on server Monitoring User’s & solved their queries  Monitor incoming and outgoing mails managing the servers and the firewalls. Installing the Licensing Server for Citrix XenApp. Upgrading the Licenses from Older version to Latest Version, Administration and Activation of License of XenApp farm. Moving servers in to Zones and selecting Data collectors as per our requirement.  Creating Citrix Policies and GPO’s as per client requirement. Configuring configuration logging for monitor admin user’s activities on farm. Publishing content, application or remote desktop as per requirement and enabling content redirection from server to client and client to server . Configuring and customizing Web interface for XenApp web and XenApp service sites. Configuring and troubleshooting the print and load managers on XenApp farm. Show less

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  Zenith Infotech

  Mar 2012 - now

  Sr, System Engineer

   Monitor and maintain Citrix infrastructure, Windows 2008 Servers, Active Directory Monitor and track incidents and trouble calls in a ticketing system in support of the incident and problem Management process; recognize high priority tickets and take action within the expected response time Update all assigned tickets capturing troubleshooting activities and resolution. Escalate incidents/problems to Tier 3 engineers via the ticketing system. Hotfix installation on Citrix server Managing, deploying and troubleshooting Citrix Web interface sites. Citrix policy and group policy configuration for user. Deploying and publishing the Applications on Citrix servers  Managing and maintaining Domain controllers, Active directory sites, user and groups, group policy, OU's related to Citrix environment. Auditing DR application patches, DSN entries, new Citrix server installation. Preparing report pertaining to server performance, load testing, Monthly activities, major activities, and highlights. Show less

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  Zensar Technologies Ltd

  May 2013 - May 2017

  Technical Specialist

   Handling 2 Citrix Farms of 50/60 servers each, hosting more than 500+ production applications. Responsible for start to end support that involves L3/L4 level of operations. Handling XenDesktop Infrastructure that serves more than 3000+ secure Win7 VDI’s over Neo VPN connection method and Netscaler for US and Asia. I have been engaged in Citrix projects which range from architecture and design to engineering and implementation and rollout. Assist clients in understanding the requirement, accordingly provide the solution with sizing, implementation and handover to the support team. Projects include all aspects of Citrix product suite including Xenapp, XenDesktop, Provisioning services, Netscaler and XenServer. Actively involved in designing, implementing and managing hosted shared desktops and XenDesktop. Implementation includes installation and configuration of Provisioning server, Web interface, License server, DDC, ZDC, XenApp servers, Netscaler, Edgesight and Sql server. Prepare documentation for user on-boarding, installation and configuration for all Citrix related activities. Conduct trainings for service desk and incident management teams. Conducting weekly meetings on open issues & project status. Handling escalated citrix issues, providing timely response on each requests raised by client and coordinating with respective application vendor & Citrix vendor to get the issues addressed and fixed on priority basis.  Test application compatibility wrt Citrix environment. Configure policies as decided in design workshops. Log call with Citrix APAC team for unresolved issues. Conducting POC for XenApp and XenDesktop. Prepare as-built document. Show less

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  Hexaware Technologies

  Dec 2017 - Jan 2022

  Citrix Specialist

  Working on Citrix, the side is Sterling tenant it's the background verification company. I will update a few more details later on.

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  Kyndryl

  Jan 2022 - now

  Infrastructure Technician