Gabriel Colman

Experience

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  Chelsea Football Club

  Jun 2013 - Nov 2013

  Content Writer

  ● Authored opinion pieces and analyses on topics to engage and inform Chelsea fans.● Proficiently translated news articles from the official Chelsea Football Club website to ensure accurate and detailed content delivery.● Contributed to the success of the largest website dedicated to a European football club in Latin America, reaching a wide audience of passionate fans.● The website was officially recognized by the club in 2011.

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  Universidade Estadual do Centro-Oeste

  Nov 2013 - Jun 2014

  Content Writer

  ● Pitched and wrote content for a university-funded blog promoting local culture and events.● Implemented basic SEO strategies to enhance article visibility and search engine rankings.● Reported on local events and interviewed local personalities and artists.

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  Afrebras

  Sept 2014 - Jun 2015

  Marketing Intern

  ● Crafted internal marketing initiatives engaging associates within the Brazilian Soft Drink Manufacturers Association and promoting campaigns and industry events.● Provided art direction for digital and graphic design projects tailored to internal and external communication needs.● Assisted in creating PR materials targeted towards politicians and legislators, effectively communicating the organization's objectives and initiatives.● Produced copywriting and press releases.● Translated official documents into English and Spanish. Show less

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  Universidade Estadual do Centro-Oeste

  Aug 2015 - Dec 2015

  Art Director

  ● Copywriting for internal marketing materials for different disciplines within the university.● Art direction for digital and graphic design.● Produced materials with a multimedia approach in photography, audio, video, text, and image editing.● Assisted in overseeing the creation and curation of social media content.

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  Boojum

  Mar 2017 - Apr 2019

  ● Managed stock control to maintain efficient inventory levels and minimize waste.● Conducted training sessions for new staff members, ensuring company standards.● Oversaw kitchen operations and led the kitchen team during demanding shifts guaranteeing quality and timely service delivery.● Demonstrated fast learning ability and high adaptability, facilitating a seamless transition into a completely different line of work.

  • Shift Supervisor

    Oct 2018 - Apr 2019

  • Chef

    Mar 2017 - Sept 2018
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  KC Peaches Café & Catering Group

  Apr 2019 - Sept 2020

  ● Managed stock control, placement of internal and external orders, and supervised communication with various suppliers to ensure seamless operations.● Directed daily kitchen activities, providing guidance and coaching to kitchen staff to uphold quality standards and maximize efficiency.● Developed internal policies, manuals and procedures, and conducted staff training sessions to foster a culture of excellence and consistency.● Demonstrated consistent and effective performance, even demanding shifts, showcasing resilience and dedication.● Promoted to kitchen manager for handling stressful situations in a high-pressure environment with composure and organization, while maintaining positive relationships with staff and customers.● Recognized as Employee of the Year. Show less

  • Kitchen Manager

    Jul 2019 - Sept 2020

  • Chef

    Apr 2019 - Jun 2019
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  Universe42.eu

  Aug 2020 - Jan 2021

  Assistant Content Manager

  ● Strategized and implemented social media plans, overseeing content curation and engagement methods to increase brand presence and audience interaction.● Produced copy and original content on Instagram.● Utilized filmmaking skills to create dynamic visual content.● Managed and created various media content across different channels.

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  Sportskeeda

  Nov 2020 - May 2021

  Content Writer

  • India’s largest all-sports website with over 80 million monthly readers.• Contributed to achieving a 900% growth in traffic within 8 months, increasing monthly hits from 300,000 to 3 million.• Authored over 400 articles, reaching a cumulative readership of over 1.5 million.• Sourced and pitched articles, using SEO writing techniques to create quality headlines and text.• Covered live sports events, reporting real-time action.

• 

  Nextpath Limited

  Apr 2021 - now

  • Supervised the daily business operations of a team of 11 agents, developed templates and procedures, resulting in a reduction of inaccuracies to nearly 0%.• Updated internal SOPs related to customer accounts, using a revenue data-oriented approach to determine credit eligibility.• Collaborated closely with cross-functional teams in compliance, fraud, and payments on KYC, AML, and GDPR issues, displaying strong decision-making and analytical skills to resolve cases.• Served as the primary liaison to other agents and different departments, leveraging deep business knowledge in various sectors to resolve queries.• Delivered training and mentored new agents across multiple areas, specializing in iGaming operations.• Championed company culture initiatives, organizing internal events to foster a positive and inclusive work environment. Show less • Achieved yearly QA success rate of over 95%, 90% satisfaction rates, and 88% total KPI scores.• Handled a high volume of cases across European and Brazilian markets, exceeding average resolution rates by 198% and direct peers by 39%.• Three years of experience with Salesforce CRM, Excel, Teams and Microsoft Office Suite.• Effectively interacted with multiple management tiers and departments, building strong rapport through exceptional communication and interpersonal skills, ensuring efficient collaboration and resolution of issues. Show less

  • Business Analyst

    Sept 2022 - now

  • Customer Service Associate

    Apr 2021 - Aug 2022