Leighton Lunger

Experience

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  Rusty Norvell Concrete Pumping Service

  Jun 2004 - Dec 2011

  Administrative Assistant

  • Monitored employees by maintaining human resource records and performance reviews• Job Coordination/Dispatching/Data Entry: Utilized Microsoft Office software to organize data• Responded to employee inquiries/concerns, anticipated issues while ensuring professionalism• Calculated payroll using Quickbooks software, filed quarterly reports, calculated time sheets

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  ARAMARK at University of South Florida

  Feb 2009 - May 2011

  Lead Student Supervisor

  • Supported food court director by supervising student workers at the Marshall Student Center • Executed appropriate policies/ procedures to seek resolutions for customer service issues• Monitored monetary distributions, company safe, invoices, and total deposit at close of day

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  Liberty University Online

  Feb 2012 - Aug 2014

  Admissions Consultant

  -Provided superior communication skills to provide information to over twenty prospective students on a daily basis in a consultative sales role -Consistently delivered professionalism in every conversation in order to troubleshoot and resolve disputes during the student application process -Strategically self-directed personal goals, which led to receiving a scoring of 98% for Quality Assurance during calls-Utilized Microsoft SharePoint, Cisco Dialer, and Customer Relationship Management (CRM) database software for management and synchronization of student files and inquiries Show less

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  L&T Health and Fitness

  Sept 2014 - Dec 2014

  Health Promotion Intern

  • Conducted biometric screenings by collecting, packaging, and shipping blood samples for cholesterol, glucose, vitamin D, hemoglobin A1C, prostate specific antigen, and allergen tests• Monitored vital signs (blood pressure, body comp., BMI, lung function, resting metabolic rate)• Interpreted results & provided HIPAA-protected consultations to >650 clients on health risk• Assisted with seminars, coordinated worksite health fairs, & manned health education booths• Created health resources (PowerPoints, brochures, & fact sheets) using CDC/WHO statistics• Scheduled vendors and coordinated logistics with local businesses for health booths/screenings Show less

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  Samaritan's Purse

  Jan 2015 - May 2015

  Global Health Intern, Karamoja Integrated Maternal Child Health Project and Kamdini Babynotprojekt

  The goal of this project, under the Department for International Development, was to improve the health and nutritional status of 39,975 children under the age of five and 42,565 women in Karamoja, Uganda. This was achieved by utilizing the Care Group Model through training 25 health promoters and 2,027 mothers so that they would be equipped with the appropriate knowledge to educate others on better health practices. In addition, 16,000 men, 600 community health workers, and 300 community/religious leaders were trained to promote behaviors that will improve maternal and child health in varying socioeconomic groups in the region.My duties included conducting barrier analyses on the target population of a new Maternal Child Health project and assisting with designing the new MCH curriculum. I studied survey data to complete log frames and reported program targets reached to measure output, outcome, and impact indicators affecting progress and cost. I also provided outreach and development aid through health education and community engagement by networking with officials. Additional duties were as follows:• Provided health education and training through discussion groups & community engagement• Edited final reports & evaluate impact indicators for grantors; assess base line and end line data • Participated in collaborative meetings with NGOs, health supervisors, and government officials• Trained health promoters on conducting a barrier analysis using interview questionnaire data • Supervised health promoters and collaborated on best practices for health program development• Completed administrative tasks (logistics, expense reports, log frame analyses, and scheduling)• Represented Samaritan’s Purse at the national MCH meeting at Uganda’s Ministry of Health Show less

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  Prisma Health

  Sept 2015 - May 2019

  In September 2017, I transitioned within Prisma (formerly Palmetto) Health from working on PCMH under Population Health Management to coordinating the Diabetes Prevention Program (DPP), a nationally recognized, CDC-approved program that encourages a 5-7% weight loss in pre-diabetics to decrease incidence of Type II Diabetes. My tasks include supervising nine health coaches who teach yearlong cohorts, coordinating the logistics of the program, networking with clinicians to increase referrals into the DPP, orienting new participants, and supervising assessments, support groups, and graduations, among other duties. Our DPP was one of three national DPPs that were selected to partner with the American Medical Association on a five-month collaboration aimed at increasing physician referrals into national DPPs. In addition, our DPP is one of only two national DPPs that have been selected by the CDC to undergo a rigorous two-year evaluation as a nationally high performing DPP. I was interviewed on our local news station, WLTX 19, to discuss symptoms, risks, and prevention of Diabetes for Diabetes Prevention month in November. Show less As a Program Coordinator in Population Health Management, I worked on the Patient Centered Medical Home (PCMH) program under NCQA, which is "a model of care that aims to transform the delivery of comprehensive primary care to children, adolescents, and adults." My role involved evaluation, education, and assistance to staff at physician offices within the Palmetto Health/USC Medical Group network to fulfill specific requirements and CMS guidelines that ensure the highest quality of care to patients. I evaluated and assessed gaps in care, opportunities for improvement, and efforts to maximize the involvement and engagement of staff. I ensured that best practices were implemented into workflows, leading to improved care, utilization of resources, and decreased cost. I enjoyed developing a positive rapport with over fifteen primary and specialty care offices in the Midlands and value the teamwork and commitment to care that I observed at Prisma Health. Show less

  • Diabetes Prevention Program Supervisor

    Sept 2017 - May 2019

  • Program Coordinator of Patient Quality and Care: PCMH, NCQA, and CMS guidelines

    Sept 2015 - Sept 2017
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  HealthFitness

  Jul 2016 - Jan 2018

  Health screener and educator

  •Promoted health education and engagement in the community through local health fairs •Conducted biometric screenings including finger sticks for Cholesterol and Glucose, height and weight, waist circumference, blood pressure, and many more while maintaining HIPAA standards •Assisted in the professional interpretation of screening results and health counseling with clients

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  Wellness Corporate Solutions, LLC

  Jan 2017 - Jan 2018

  Health screener/ educator

  •Promoted health education and engagement in the community through local corporate health fairs •Conducted biometric screenings including finger sticks for Cholesterol and Glucose, height and weight, waist circumference, blood pressure, and many more while maintaining HIPAA standards •Assisted in the coordination and organization of health fair logistics including set up, staff placement, and communication among team members

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  Profile

  May 2019 - Aug 2022

  Operations Manager

  • Presented at three national company-wide annual conferences in 2021 to over 75 franchise managers and owners on how to increase client engagement through relationship building and local networking with stakeholders• From October 2019 to March 2022, grew a health center location to #8 out of 105 national locations for recurring monthlyrevenue (Surpassing health centers open since 2015) and doubled total monthly revenue within twelve months of center opening• Closely tracked, evaluated, and measured progress towards KPIs including financial indicators, budget projections, and growth plan • Responsible for building a results-driven team and client success through team goal setting, milestones, and skill development• Scheduled team members strategically and utilized self-booking software to minimize down time and cut labor costs• Exhibited strong and effective local marketing efforts by bolstering partnerships with employers and physicians• Scheduled, planned, and facilitated weekly team meetings/ virtual trainings to discuss progress and opportunities for growth• Focused on a consultative sales approach to form relationships and provide solutions from a virtual health coaching setting• Provided 1-1 weekly health coaching on nutrition, fitness, and overall well-being. Hired and trained a team of health coaches to success Show less

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  Proactive MD

  Jul 2022 - Jun 2023

  • Supported all client c-suite needs alongside healthcare brokers to improve patient outcomes and reduce healthcare costs• Strategized alongside clients for improving services to patients based on data evaluation, reporting, and quality assurance measures• Collaborated with care teams to plan trainings, block care team schedules in EMR, coordinate calendars, and prepare clinical agendas • Trained clinical teams on improving communication skills and fulfilling patient experience expectations using NPS/ surveys• Organized quarterly and annual reporting events for client groups and led PowerPoint presentations and discussions/ recorded minutes • Coached colleagues including clinical staff on providing world class customer service through the DiJulius Group program• Planned, initiated, and evaluated new vendor partnerships and programs to lower program costs and increase efficiencies• Improved telehealth services by designing patient feedback surveys, responding to patients, and determining sound solutions Show less

  • Client Relations Manager

    Jul 2022 - Jun 2023

  • Patient Experience Manager

    Jul 2022 - May 2023
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  Pray Her Forward

  Mar 2024 - now

  Founder

  Leighton is the Founder of Pray Her Forward© (PHF), a biblical mentorship program for young women that offers topical guidance for high school and college years. In 2025, PHF will offer a beautifully designed mentorship curriculum on twelve relateable topics. The PHF curriculum is for young women seeking mentorship and biblical advice and can be used individually, with a mentor, or in a small group. Pray Her Forward was founded in March 2024 and will launch the first PHF Mentorship Curriculum in 2025. Visit us at www.prayherforward.com to learn more! Show less