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Stacy Picado Arce

Cashier Customer Service

213 followers

Helsinki, Uusimaa, Finland

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Timeline
About me
Business Developer, Product Owner
Education
- Helmi Liiketalousopisto
  2005 - 2007
  Vocational Qualification in Business Business/Commerce, General
- Centria University of Applied Sciences
  2015 - 2019
  Bachelor in Economics and Business administration Business Administration and Management, General
  Thesis- Tangible and intangible capital as an enterprise valuer. Case Shark Tank season 3
Experience
- Aktia
  Jan 2007 - Nov 2007
  Cashier Customer Service
  - Every day bank services for private customers
- Helsingin kaupunki – Helsingfors stad – City of Helsinki
  Oct 2009 - Jun 2010
  Auditor
  - Assisted in the city’s administrative and financial audit- Assisted with the city's financial statement
- Nordea
  Aug 2010 - now
  - Subject-matter expert in SEPA payments and Instant payments- Co-operate with different stakeholders- Understand customer impact, ensure high level stakeholders´ communication and reporting as a support in incident handling- Support business case management and provide decision material to securethe right foundation for decisions- Drive and support planned application lifecycle activities to ensure the right/needed actions to secure the functionality of application portfolio- Participate in project work to deliver new and enhanced products Show less
  - Senior product and process specialist
    May 2022 - now
  - Payment Specialist
    Oct 2017 - May 2022
  - Customer Service Officer in Connections
    Aug 2010 - Sept 2017
Licenses & Certifications
- Certified SAFe® 5 Product Owner/Product Manager
  Scaled Agile, Inc.
  Mar 2023
  View certificate
- Certified SAFe® 5 Product Owner/Product Manager
  Scaled Agile, Inc.
  Mar 2023
  View certificate
- Robotics, Foundation training course Blue Prism
  Nordea
  Sept 2017

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