Bernice J.

Experience

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  ADP

  Jan 1997 - Aug 2017

  Client Support Specialist III, Senior Client Support Specialist, Client Support Specialist

  ▪ Provide World Class Customer Service to Major Account Clientele of All Levels; Primarily Client Interaction Through Inbound/Outbound Phone Calls, Email, Remotely Accessing of WorkforceNow System, As Well As, Face to Face Client Visits; Recording All Interactions Through Clarify Data Entry System;▪ Collaborate With Payroll Professionals, Accountants, Business Owners, C Level Managers In Order To Direct Them In Full Cycle, Interim Steps Within Payroll Cycle By Utilization Of ADP WorkforceNow▪ Coordinate Conference Calls Between Junior. Mid & Senior Level Clientelle, As Well As, Acted As A Liaison Between Third Party Vendors In Order To Provide Optimal Solutions & Results Of Involved OrOngoing Service Issues As Well As Provide Product Sales Referrals Which Are A Great Fit For Their Resolution ▪ Facilitate & Actively Participated In Team & Department Meetings; Throughout My Tenure - Active Member Of Numerous Committees & Teams▪Possess A Proven Track Record - Achieving & Surpassing Individual, Team &Departmental Expectations; Usually Maintained Top 10% of Team & Departmental Goals▪Mentor & Train Fellow Associates UseOf ADP Workforce Now Payroll, Provding Exceptional Customer Service (CRM),Technical & Troubleshooting Techniques ▪Extensive Knowledge Of ADP WorkforceNow, Including Reporting, Essential Time, HRB Features, Validation Table Setup, Regulatory, Tax, SOC1 Reporting & Other Online Support Features▪Experience With Microsoft Office Suite(Outlook, Word, Excel)▪Computer Literate▪Organization Skills Show less

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  M & R Mortgage Solutions

  Sept 2004 - Jun 2008

  Mortgage Consultant

  ▪ Assertively Developed And Maintained A Network Of Quality Business Leads And Collaboration With Various Financial Institutions And Their Lending Staff▪Provided Exceptional Customer Service And Satisfaction By Maintaining Thorough Knowledge Of Lending Programs, Policies, Procedures, Other Regulatory Requirements And Sharing Appropriate Information With My Clients In An Professional, Timely And Empathetic Manner▪ Prepared Loan Applications (1003), Obtained Necessary Documents, Disclosures And Signatures In Order To Deliver Completed Loan Files For Timely Processing Show less