Nitheesh Chandran

Experience

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  Instio

  Nov 2015 - Feb 2018

  Back End Developer (Java)

  Instio Platform Position: [Your Position] Duration: [Insert duration here]The Instio platform is a comprehensive suite of software-as-a-service (SaaS) solutions designed to enhance customer experience and improve client retention. Each product within the platform utilizes advanced analytics to measure and respond to customer feedback, ensuring businesses can effectively manage customer relationships.### Key Products:1. Instio CX Platform - Aids organizations in measuring customer experience through Net Promoter Score (NPS).- Automatically measures and analyzes feedback while providing close-loop tools to enhance customer retention and reduce churn.- Offers real-time analytics, empowering all roles within the organization to understand customer perceptions.Technologies Used: Java, Spring MVC, Hibernate ORM, MySQL, AngularJS, Dropwizard, Android---2. Instio Express - A system of apps that gathers real-time feedback from guests, identifying frustrations, wishes, and needs.- Facilitates immediate corrective actions based on actionable insights to improve the overall guest experience.Technologies Used: Java, Spring MVC, Hibernate ORM, MySQL, AngularJS, Dropwizard, Android---3. Instio Pulse - Serves as the dashboard for the Instio platform, providing actionable insights and detailed reports on guest experiences.- Includes features for marketing automation, customer relationship management (CRM), and reputation management across social media platforms.Technologies Used: Java, Spring MVC, Hibernate ORM, MySQL, AngularJS, Dropwizard, Android---4. Instio Delight - A collection of apps that facilitates OTA to PMS integration and manages guest requests.- Supports multi-stage feedback collection throughout the guest's stay, enhancing service quality and responsiveness.Technologies Used: Java, Spring MVC, Hibernate ORM, MySQL, AngularJS, Dropwizard, Android Show less

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  NetSaps Softwares

  Feb 2018 - Aug 2018

  Software Developer

  Project: Edulytica Edulytica is a powerful cloud-based SaaS product designed to enhance student academics, growth, and progress. The platform features several modules tailored for students, faculty, and parents, each equipped with robust functionalities to improve the educational experience.### Key Features:- Stream Analysis: Provides detailed insights into student performance, enabling data-driven decision-making for both educators and students.- Bot-Enabled Information: Integrates intelligent chatbots to deliver real-time information and support to users, enhancing accessibility and engagement.- Gamification: Incorporates gamification elements to motivate students, making learning more interactive and enjoyable.### Technologies Used:- Java- Spring Boot- MongoDB- AngularJS- Firebase Show less

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  IMMCO SOFTWARE SOLUTIONS PRIVATE LIMITED

  Sept 2018 - Dec 2020

  Senior Software Engineer

  Project : IBISAt IMMCO, I was a core team member in developing the main microservice and implementing various services for their application. I contributed to numerous projects, both independently and collaboratively, while actively engaging in research and development. My role encompassed both front-end and back-end development, enabling me to deliver comprehensive solutions that enhanced functionality and user experience.Key Projects:1. Microservices Development - Feature Engine: Developed a microservice for CRUD operations, managing all database interactions for the application. This was built using both Java and TypeScript to ensure flexibility and performance.- Report Engine: Designed a microservice for generating various reports based on client requirements, capable of producing outputs in HTML, PDF, XML, and CSV formats.- Spring Gateway: Implemented a Spring Gateway using Eureka service for efficient service discovery and routing, enhancing the overall architecture of the application.Technologies: Java, Spring Boot, JavaScript, TypeScript, OpenLayers, Ext JS, MySQL, Oracle, PostgreSQL, Indexed DB Project: Koupongs App - Instrumental in the development of the Koupongs app, which enables businesses to generate and manage coupons effectively, driving customer engagement.- The app consists of three modules: - Business Module: Empowered businesses to create and manage their product coupons. - Admin Module: Streamlined the management of all registered business coupons, enhancing operational efficiency. - Hybrid App (iOS): Enabled users to easily access available coupons, contributing to increased downloads and user retention.- Conducted user testing and gathered feedback to refine app features, improving user satisfaction ratings.- Collaborated with marketing teams to strategize promotional activities, increasing app visibility and user engagement.Technologies: MeteorJS, ReactJS, MongoDB, Apache Cordova, TypeScript, JavaScript. Show less

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  UST

  Dec 2020 - now

  Lead I - Software Engineering

  Project: Data Migration to Google Cloud Platform (GCP):As the Lead Developer, I drove a critical data migration from on-premises databases to Google Cloud Platform (GCP), leveraging advanced tools such as DF and K&L to enhance data management & entity identification.Key Responsibilities: DF:•Analyzed data fields & formats from diverse customer sources, ensuring data integrity throughout the migration.•Assessed DF capabilities to align with project requirements, collaborating with product managers to achieve business objectives.•Designed & implemented tailored logic, addressing gaps and creating new components as necessary.•Authored multiple GCP Data Flow jobs to optimize data processing stages, enhancing performance and reliability. K&L:•Developed customized components to meet specific customer needs, ensuring compliance with global security policies and quality standards.•Executed rigorous testing and certification processes, achieving production readiness for global deployment.•Collaborated with product managers to align project goals with business strategies, obtaining production readiness approval from the global security team.•Provided ongoing production support and maintained high standards through regular code reviews and meticulous documentation.Additional Responsibilities & Achievements:1.Outcome-Focused Metrics: • Achieved a 30% reduction in data processing time, significantly improving operational efficiency. • Successfully migrated **over 5 terabytes** of data, ensuring minimal downtime and disruption.2.Performance Monitoring: • Developed monitoring dashboards to track data migration performance, enabling real-time insights and quick adjustments as needed.3.Process Optimization: • Streamlined the data migration process by implementing automation tools, reducing manual effort and minimizing errors.4.Documentation & Knowledge Transfer: • Created a comprehensive knowledge repository & documenting lessons learned. Show less