Abid Khan

Experience

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  PTCL

  May 2014 - Jul 2014

  Next Generation Network (NGN)

  Working on Nimbus 2000 software. Checked customers Landline issue through Nimbus 2000.

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  Relecom Telecommunication company

  Sept 2014 - Aug 2015

  BSS Engineer

  • Installation RBS for LTE.• Commissioning of Ericson micro mini link.• Perform Microwave links MMU (1+0, 1+1, XPIC) & SD link installation, commissioning and troubleshooting.• Conducting site survey for the new and swap out sites

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  Halwani Bros. KSA

  Jan 2016 - Jan 2024

  Technical Support Specialist

  Provided expert technical support to a diverse user base, addressing hardware, software, and network-related issues promptly and effectively.Diagnosed and resolved complex technical problems through thorough analysis, troubleshooting, and collaboration with relevant teams.Conducted system upgrades, hardware installations, and software updates while ensuring minimal disruption to operations.Assisted in network configuration and maintenance, including user account management, security settings, and connectivity troubleshooting.Delivered comprehensive user training, empowering clients to utilize technology efficiently and minimize recurrent issues.Documented all support activities, solutions, and troubleshooting processes, contributing to an organized knowledge base for future reference.Contributed to team efforts during system upgrades and migration projects, ensuring smooth transitions and minimal downtime.Configure Cisco IP Phones using Cisco Unified CM Administration Show less

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  Sahara Net

  Jan 2024 - now

  Technical Support Engineer

  Manage project installation and configuration using project management principles. Including access control system and site survey. Troubleshoot customer issues through ISPPro. Manage network configurations. Troubleshooting and technical proposals Provide ongoing customer support across the state. Help with sales and closing salesAchievements:Delivered customer projects on time, ensuring high customer satisfaction. 95% of technical issues were resolved on the first attempt through ISPPro, improving efficiency Participate in Opening and closing sales deals and prepare successful technical proposals. Show less