Laura Colgan

Experience

• 

  Budget Travel

  Sept 2006 - Feb 2007

  Travel Agent

  Budget Travel – Travel Agent• Holiday sales • Customer services• Flight Enquiries • Booking package holidays

• 

  YorkTest Laboratories

  Feb 2007 - Oct 2008

  Sales and Marketing Executive

  YORKTEST Laboratories –Sales & Marketing • Telesales • Customer service and Complaints • Product advertorial and advertisement management • Liaising with UK office on client and laboratory queries• Managed practitioner business and DTC clients

• 

  Dive Centre Bondi

  Dec 2008 - Feb 2009

  PADI Open Water Scuba Instructor

  PADI Open Water Scuba Instructor

• 

  Helm Bar

  May 2009 - May 2010

  Bar Supervisor

  Helm Bar, Darling Harbour – Supervisor• General Bar duties e.g. Bartender and waitress• Knowledge of Cellar and venue management • Training new staff members• Daily Banking Duties • Dealing with customer complaints and enquiries

• 

  Lebara

  May 2010 - Mar 2012

  Customer Service Agent

  Lebara Mobile – Customer Service Agent • Dealing with mobile service issues • Handling technical support escalations • Recharging and activating customers mobiles • Customers complaints and general inquires

• 

  Robert Walters

  Mar 2012 - Jun 2012

  Robert Walters Recruitment – Temporary Roles

  Robert Walters Recruitment – Temporary Roles • Receptionist work for Australian Metal works Company • Surveying for Australian Tobacco Company • Administrative Temp work

• 

  Bauer Media Australia

  Jun 2012 - Oct 2014

  • Account Management for a portfolio of Magazine Publishers • Key tasks in achieving revenue and profitability targets• Securing ranging and placement with main retail chains Woolworths, Coles, Target• Marketing/promotion of titles • Reporting analysis and allocation work• Circulation Strategy Bauer Media –Network Services - Customer Service Agent • Delivery Support – liaising with warehouses and courier services , reporting shortages, processing work orders• Dealing with customer complaints and inquiries• Subagent coordinator – allocating territory rights for magazine distribution, territory disputes, liaising with contracts department, managing allocations of magazines for small businesses Bauer Media – Magshop - Customer Service Agent• Taking customer orders• Dealing with customer complaints and inquiries• Returning email correspondence• Providing complete service and support over a range of products • Making Outbound sales calls to Trader Business clients

  • Account Executive

    Nov 2013 - Oct 2014

  • Senior Customer Service Agent

    Apr 2013 - Nov 2013

  • Customer Service Agent

    Jun 2012 - Apr 2013
• 

  Independent News & Media

  Dec 2014 - Apr 2017

  Account Manager

  • Account Management for clients including The Irish Times, The Sunday Business Post, The Irish Daily Mirror, Harmonia, Irish Farmers Journal • Copy Allocation – determining supply figures in accordance with sales analysis and profile of current events.• Sending print orders for daily national newspapers • Reporting and analysis• Supply chain logistics • Booking promotions and securing ranging with Irish Multiples (Dunnes /Tesco/ BWG / Musgraves) • Execution of promotions through retail channels • Marketing analysis of effectiveness and advice on promotion methods, point of sale etc. Show less

• 

  Reach Retail Services

  May 2017 - Jan 2021

  As National Accounts Manger I was responsible for managing and driving sales for key accounts as well as bringing on new business of this classification. Being with Reach from inception I gained a huge amount of experience within the industry and across a wide range of packaging, growing the National accounts portfolio by 4 million euro. I carried overall responsibility for the National accounts sales target. Breakdown of the role:• Identifying and qualifying new business opportunities• Tendering for new business accounts • Profit and loss on new accounts • Presenting to new prospective customers • New business contracts• Account management -National Accounts o Main retail multiples, established chains and high revenue high profile customers• Point of escalation • Driving sales through existing customers Show less Reach Retail Services is a subsidiary of INM, and a joint venture between INM (Newspread ) and Paramount Packaging. I progressed to my role in Reach through an intercompany promotion. My role within Reach was to manage our specialist customers, some of the bigger retail groups as well as to bring in new business. Packaging is not the dull industry you might imagine, it's varied, innovative, fast paced and very competitive our products are everywhere and our sourcing alike making for a very interesting line of work. Show less

  • National Account Manager

    Jun 2018 - Jan 2021

  • Key Account Manager

    May 2017 - May 2018
• 

  VPK Packaging UK and Ireland

  Jan 2021 - Jun 2024

  Business Development Manager - VPK Group Packaging

  VPK Packaging Group, is one of the fastest growing independent manufacturers of recycled paper, corrugated and solid board packaging, with 70 facilities across Europe.In my role as Business Development Manager I'm self motivated, dynamic, working across Ireland in a National sales role. My focus is on ensuring both the management and development of selected existing customers and the successful identification, targeting and development of profitable new customers.Key responsibilities include:• Demonstrating innovative ways of engaging with new potential customers and markets• Developing and building strong relationships with existing customers which will including smaller local and major blue-chip businesses. • Driving margin improvement with mix of products• Consultative approach to selling with project management attitude and skills in complex sales.• Accurately forecasting future customer requirements.• Managing the total cost of servicing the account, including the ‘hidden costs’.• Analysis of customer trends on sales volumes, margins and profitability.• Delivery of sales, volume and margin against an agreed budget. Show less

• 

  WestRock Company

  Jun 2024 - now

  Account Manager Europe - Adherence and Clinical Trial Solutions

  Within WestRock I am part of a team specialising in Adherence and Clinical Trial Solutions. We operate in a highly regulated area providing complex patient-centric, Child Resistant Senior Friendly (CR/SF) and clinical trial packaging solutions to the pharmaceutical and biotech industries.I am responsible for developing projects in accordance to patient needs and regulations, building long term partnerships, careful management and growth within both the existing and prospect customer base across Europe, operating in the Biopharmaceutical, Clinical, Contract Manufacturer Organisation (CMO), Clinical Research Organisation (CRO) markets. Show less