Joseph Ayuk EGBENCHONG II

Experience

• 

  Orange Cameroun

  Jun 2015 - Sept 2015

  Field Support Engineer

  -Field and network intervention in the sites of ORANGE Cameroon -Conception and Establishment of a web tool to manage theticketing system of field operations.

• 

  ANTIC

  Feb 2016 - Jul 2016

  Telecoms and Software Engineer

  -Under the financial tutorship of the Ministry of Finance and the Technical tutorship of the Ministry of Posts and Telecommunications ANTIC has as mission to fight against cyber criminality in the Cameroonian cyberspace .-Conception and Establishment of two software tools (Android Appand Web App) in the aim of providing a framework for theverification of the Quality of Services offered by Mobile Operators.

• 

  Vodafone

  Jan 2017 - Dec 2017

  E-UTRAN Engineering Graduate

  -Network Operation Center Tasks and Optical Fiber RackManagement at the Data Center.-Site Survey prior to Installation, Maintenance and Troubleshooting-Installation and Configuration of Internet Access Points.-FDD Network Coverage Planning and Design.-Co-Creator of RANALYZER, real-time tool for monitoring sites ofVodafone Cameroon and Programming Scripts for processing filesfrom the Core Network.

• 

  Got it

  Apr 2018 - Oct 2019

  CTO and Co-Founder

  -Conception of Printed Circuit Boards- MCU Code- Testing and debugging the MCU code on PCBs-Troubleshooting Faulty PCBs- Design of the Android App UI-Assist in coding the the Android App-Website developement and management-Social Media accounts management

• 

  Visionary Technologies ™ Company

  Apr 2019 - Aug 2019

  IT Lead Developer

  - Conception and establishment of business websites- Daily AGILE meetings on project evolution- Conception and creation of digital contents ( complementary cards, Roll-up Banners, Posters and Flyers)

• 

  CAMTEL (Cameroon Telecommunications)

  Oct 2019 - now

  As Program Manager for the Fixed-network business unit at CAMTEL, I oversee a portfolio of infrastructure projects, primarily focusing on extending broadband connectivity through fiber optics networks like FTTH.- Portfolio Management: Developed a comprehensive process for tracking all projects, creating a framework to highlight key performance indicators (KPIs) and facilitate decision-making.- Project Selection: Engaged with stakeholders to align projects with the company’s strategy, ensuring thorough documentation to secure the General Manager's approval.- Funding and Planning: Crafted business plans for external funding and conducted pitching sessions. Developed a 10-year development plan for the fixed broadband network, validated by the presidency.- Implementation of PMI Concepts: Adapted PMI concepts to a resistant context, securing consistent GM approval and funding, while also aiding the Mobile and Transport Network business units in their project planning. Show less As Project Manager at CAMTEL, I oversaw the execution of fixed network projects, contracted to external suppliers and vendors, ensuring meticulous attention to detail and compliance.- Stakeholder Engagement: Led a workshop to align departmental requirements with ongoing and upcoming projects, improving project execution efficiency by 53%.- Project Execution: Managed the follow-up and execution of fixed network projects, ensuring compliance with contract terms and quality standards. Show less 1. Reduced churn rate by 18%(from 20% anually to 2% annually) through the daily check of subscriber status equipement and remote maintenance.2. Maintained general service availaibuilty of PON network by an average of 96.7%3. Increased fixed network customer base through rapid service delivery and configuration4. Improved customer satisfaction for government and diplomatic customer segments through the implementation of excellent monitoring processes of subscribed services.5. Automated the follow up of fixed network based KPIs.6. Coordinated a team of back office engineers which improved the after sales index by 10% prior to Quater 2 of the 2021 financial year Show less 1. Improved efficient subscriber complaint workflow through the implementation of software tools in managing fixed network services.2. Improved subscriber QoE by 30% through daily troubleshooting of service-related issues.3. Reduced network incidents by 50% through daily status checkup of PON (Passive Optical Network) and POTs (Plain Old Telephone Service) network equipment.4. Reduced service delivery delay from 7 days on average to 3 days on average through constant innovation in OSS software processes.5. Reduced field operations expenditure by 10% in providing back-office support for field technicians6. Improved customer fidelity by serving as a technical/commercial support to agencies and point of sales. Show less

  • Program Manager-Business Unit Fixe

    Jun 2023 - now

  • Fixed Network Projects Department Head

    Feb 2022 - now

  • Head of department for monitoring solutions to fixed network related issues

    Jun 2021 - Feb 2022

  • Fixed Network Back-Office Engineer

    May 2020 - Jun 2021

  • FTTH/ADSL Back Office Engineer

    Oct 2019 - May 2020
• 

  The Tony Elumelu Foundation

  Mar 2020 - Jun 2022

  TEF 2020/2021 Innovator Trainee

  1. Implementing problem-centric entrepreneurship concepts in SMEs.2. Applying practical human resource management principles and good corporate governance in small businesses.3. Understanding regulatory, legal, and tax matters governing SMEs. 4. Applying risk management strategies to small businesses5. Formulating winning marketing strategies and marketing implementation based on business use cases.6. Formulating winning business plans, business models, business canvas models, lean canvas models and financial statements (Profit and Loss Statements, Balance Sheets and Cashflow statements) for SMEs Show less

• 

  Filparty

  Jan 2022 - now

  Technical Officer

  Designing the flagship blockchain for sustainable projects that bring forth growth and sustainable development in emerging economies.