Malory Farelo

Experience

• 

  Philip Morris International

  Aug 2013 - Feb 2014

  Management Assistant

  Encargada de recepción de información, consolidación, agendamiento, legalización de torna guías, pago de impuestos, análisis de ventas, muestra de resultados de venta.

• 

  Atlantic Quantum Innovations

  Apr 2014 - Sept 2018

  Lead and supervise QA and training department. Train the new hires Escalations requirement and assistance Manejo de servicio al cliente de compañía americana

  • Lead trainer and QA supervisor

    Nov 2017 - Sept 2018

  • Corporate Trainer

    Sept 2015 - Nov 2017

  • Escalation Specialist

    Jan 2015 - Sept 2015

  • Customer Care Representative

    Apr 2014 - Dec 2014
• 

  SYKES

  Sept 2018 - Feb 2019

  Team Manager

  Manage customer service and sales department.

• 

  L&H Distribuciones TAT

  Feb 2019 - Apr 2020

  Oversees national sales performance. Control over action plans and sales execution.

  • National sales Asisstant

    Sept 2019 - Apr 2020

  • Coordinadora administrativa regional

    Feb 2019 - Apr 2020
• 

  Self-employed

  Sept 2019 - Apr 2020

  Consultor Financiero (Constructores)

  commercial consulting to construction groups.

• 

  Atlantic Quantum Innovations

  Apr 2021 - now

  Supervise and oversees commercial KPIs.Find the best practices to mirror them with the rest of the team.Take care of accounting details and schedules shifts.Provide daily sales coaching to lower performers in order to improve their gaps. Oversees operations, KPIs and weekly objectives.

  • Gerente de Atracción de Talento y Formación

    Apr 2024 - now

  • Jefe de Atracción de Talento

    Feb 2023 - Apr 2024

  • Performance Coach

    May 2020 - Mar 2023

  • Operations manager (encargo)

    Jan 2022 - Feb 2022

  • Operations Manager (encargo)

    Apr 2021 - May 2021