Matthew Weir

Experience

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  Costco Wholesale

  Jun 2019 - Aug 2020

  Information Technology Service Desk

  • Researched, resolved, and responded to various user requests and inquiries.• Assisted warehouse personnel with PC hardware and software, phones, printers, copy machines, fax machines and various other equipment.• Handled various customer support related duties as they arise on duty.• Provided a wide range of support over the phone, Use Support Magic ticket system• Arrayed technical support to Corporate employees and Warehouse employees with any computer issues.• Dealt technical support via telephone as well as remote session. Show less

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  Best Buy

  May 2022 - Aug 2022

  Customer Experience Specialist (Advisor)

  • Greets, welcomes, and engages with customers in a warm and friendly manner.• Uses acquired skills and knowledge to recommend products and services to meet customers’ current and future needs.• Assists customers with their sales orders, returns, and exchanges.• Applies the appropriate knowledge and expertise through ongoing learning and self-development.• Utilizes available tools to stay current on skills and promotional initiatives.• Helps execute profitable growth through critical business drive times while supporting customer obsession.• Maintains merchandising and ensures their department is clean and well stocked.• Works in cooperation with their supervisor and associates in other departments. Show less

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  University of Delaware

  Sept 2022 - May 2023

  Site Assistant

  Expertly managed and oversaw printing operations in an academic building, providing exceptional technical support to an average of 10-50 clients per week.Demonstrated technical proficiency in various tasks such as computer hardware installation, software installation and repair, troubleshooting and virus and malware removal.Proven experience in printer troubleshooting and router setup and configuration.Strong networking knowledge and experienced with a wide range of mobile devices including iOS and Android.Possess exceptional problem-solving skills and a track record of providing efficient and effective technical support.Gained extensive experience in an academic setting, with a deep understanding of common issues faced by students and faculty.Exceptional customer service skills and the ability to communicate technical concepts to non-technical users in a clear and concise manner.Proven ability to work in a fast-paced environment and handle multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.Continuously updated technical knowledge and skills through industry certifications and training, staying current with the latest technologies and best practices. Show less

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  Vegan InMotion

  Feb 2023 - May 2023

  Consultant - Project Manager

  • Learned effective communication skills in a completely virtual environment.• Built client website with simplicity in mind and updated to a more modern style.• Modernized and simplified the ordering process.• Created effective social media to outreach more clients.https://veganinmotion.com/

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  Decision Lens

  Jun 2023 - now

  Technical Support Analyst