Jim VanBemmelen

Experience

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  Bose Corporation

  Mar 1993 - Mar 1996

  Team Operator

  High volume assembling and testing of high end stereo equipment for home and car audio.Soldering and repairing of solid state devices on through hole intergraded circuit boards.Visual inspection and quality control of final products.Training of personnel.

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  Textron

  Mar 1996 - Jan 2004

  Sr. Network Specialist

  Provide internal desktop support in a 500+ node LAN/WAN as assigned from the I.S. Help Desk.FPOC as Primary Support from Help Desk.Supported MS Windows 95/98/2000 platforms.Created metrics of daily, monthly, and yearly call volume. HEAT Help Desk ticketing software.Trained new Help Desk technicians on procedures and daily work assignments.Provide analysis and diagnosis of PC hardware/software issues.Installation and upgrades of workstations, laptops, networked printers.Communicate effectively across all levels of the IT organization.When required, contribute to the Help Desk as workloads necessitates.Manage and participate in small to large IT Service Desk projects.Liaison to the Textron Corporate Enterprise Security group.Citrix metaframe client support/installation.Avaya telephone/spider phone installation, setup.McAfee antivirus. Show less

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  CSC

  Jan 2005 - Jun 2012

  Provide level 2 support for Global Enterprise end users using telephone and remote access software. Expert knowledge of Universal Service Desk ticketing software.Supported Textron Corporate; Bell Helicopter, Cessna Aircraft, and Greenlee Golf.Provide Hot Hand Off resolution from Level 1 Help DeskPrioritize, manage and troubleshoot tickets per order of severity and age of tickets.Rapid escalation of tickets that have serious impact on the business environment.Support MS Windows 7, XP platforms. McAfee antivirusSupport MS Active Directory to manage recipients and computers. Support MS Office Suite 2007; Cisco VPN support; Blackberry devices and wireless networking.Document fixes for reference to Help Desk database. Trained I.T. professionals and non-technical personnel in new technology and hardware.Support MS Office 2003/2007; Lotus Notes, VPN.Blackberry Enterprise Server; Adding/removing end users. Resetting passwords. Show less Provide PC support in a 800 node LAN/WAN as assigned from the Help DeskProvide analysis and diagnosis of PC hardware/software problems.Installation, upgrades, and clones of IBM/Dell workstations and IBM T Series laptopsActive Directory to manage recipients and computers.Blackberry Enterprise Server; Adding/removing end users. Setting passwords. Install commercial and in-house developed application software.Facility wide patch down of Cat. 5 from server room/patch panel to client machines.Inventory and tracking of information system assets.Participate in team projects; Coordinate office moves.Remote hardware and software support using remote access software. Configuration networked HP LaserJet printers, Scanners, and other pc peripherals.Provide training of I.T. and non – I.T. personnel.Install virus protection and patches as needed to protect corporate environment.Support MS Windows XP platform; MS Office 2003; Lotus Notes, VPN. Show less

  • Senior Enhanced Support Technician Level II

    Jan 2006 - Jun 2012

  • Field Engineer Professional

    Jan 2005 - Jan 2006
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  The TJX Companies, Inc.

  May 2012 - Jun 2015

  Technical Analyst

  Provide technical support for corporate associates of T∙J∙Maxx, Marshall's, and HomeGoods retail stores.Provided technical support leadership for corporate executives and associates of TJ Maxx, Marshall’s, and HomeGoods retail stores and the corporate headquarters per TJX Service Desk >10k employees.• ITIL networked Windows 7 TCP/IP, based platform LAN/WAN environment. • Designed and built custom imaging stations for imaging multiple desktops and laptops.• Reimaged laptops and desktop computers using Microsoft Deployment Toolkit (MDT)• Installed new software and repaired existing software for laptops and desktops via LANDesk Management Suite software. • Working with Active Directory for Windows Server 2003, LANDesk Management Suite, pushing software silently to PCs, remoting into systems as needed for installations, and testing installations in a controlled environment. Bit9 Security Client. • Installing Microsoft applications, Adobe Applications, in-house applications, and other miscellaneous software as requested by TJX Company associates onto Windows 7 32 or 64 bit workstations and laptops.• Provided “White Glove” I.T. support to Buyers in the field.• Upgraded memory and other hardware for desktop and laptop computers.• Delivered and set up hardware at desks as well as assisted in coordinating user moves.• Removed spyware and virus from systems, and upgraded protection software on PCs.• Wrote technical documents to assist colleagues and Help Desk.• Primary remote support contact for Loss Prevention (LPI’s and DLPM’s)• Provided data recovery from laptop and pc hdd failures. • Supported Citrix Thin clients; Wireless networking, VPN, Symantec Anti-Virus.• Provided training of new personnel and associates.• Data destruction of obsolete hdd’s, laptop’s, pc’s and other I.T equipment. • Provided TJX SOC hdd’s with virus infections for analysis.• Worked in TJX Call Center as 1st level support for all incoming calls to the TJX Service Desk. Show less

• 

  AmerisourceBergen - World Courier Ground

  Jun 2015 - Jan 2017

  Technical Support Specialist

  • Windows 7; 8.1; 10 O.S. platforms. Office suite 2013; LAN/WAN environment.• Security administration working with Active Directory for Windows Server 2012R2. Provide user ID's and network share access. • Monitor SolarWinds Web Help Desk queue and respond promptly to requests.• Provide direct customer support to end users by phone, email and desk side.• Provide documentation for procedures and audits.• Installation, imaging and repairing of Dell desktop and laptop computers. • Install software patches and updates for Windows operating systems as needed.• Active Directory user account creation and removal.• Inventory maintenance and asset tracking.• Escalation of unresolved issues as required. Maintain ownership of issue through resolution.• Documentation creation for procedures and resolution to resolved issues.• Remote end user support using DameWare remote software.• Rackspace Cloud Hosted Exchange.• Xcelerator Dispatch Management software.• Vipre Business Agent antivirus support v7.5.•Verizon Android and Sprint Kyocera phone support.• After hours' phone support. Show less

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  TForce Critical

  Jan 2017 - Mar 2018

  Technical Support Specialist

  • Windows 7; 8.1; 10 O.S. platforms. Office suite 2013; 2016: Office 365. LAN/WAN environment.• Security administration working with Active Directory for Windows Server 2012R2. Provide user ID's and network share access. • Monitor SolarWinds Web Help Desk queue and respond promptly to requests.• Provide direct customer support to end users by phone, email and desk side.• Provide documentation for procedures and audits.• Installation, imaging and repairing of Dell desktop and laptop computers. • Install software patches and updates for Windows operating systems as needed.• Active Directory user account creation and removal.• Inventory maintenance and asset tracking.• Escalation of unresolved issues as required. Maintain ownership of issue through resolution.• Documentation creation for procedures and resolution to resolved issues.• Remote end user support using DameWare remote software.• Rackspace Cloud Hosted Exchange.• Xcelerator Dispatch Management software.• Vipre Business Agent antivirus support v7.5.• Office 365 Pro•Verizon Android and Sprint Kyocera phone support.• After hours' phone support. Show less

• 

  CVS Health

  Apr 2018 - now

  Provide technical support for Juniper and Aruba 48 port Switches, 128T Router, Cisco 2911 Router, Cisco 819 Router; Cradle Point Routers, and T1 Lines.Provide Telcom support for POTS Lines from DMARC to 66 punch down block for all CVS locations. Provide Telcom support for Fire and Burglar RJ31X 8 pin Alarm systems.Provide technical support for ClickIt DVR/Virtual Machine security cameras and systems. Provide technical support for Wireless MIST AP, Motorola AP; Broadband and Cellular store coverage;Provide technical support for all POS registers; IBM BladeCenter servers; Vertical wave telephone PBX; MoneyGram Kiosk/DT3.Kodak Photo Kiosk equipment.ServiceNow ticketing software Show less Critical business position supporting 10,000 stores, pharmacies and clinics. Provide prompt technical responses to questions from CVS stores and pharmacy employees regarding troubleshooting, diagnosing and resolving problems for the stores on Pharmacy, Point of Sale Systems and hardware. • 1st point of contact for all store I.T. application or hardware support.• Diagnosis, troubleshoot and resolve critical business I.T. issues.• Proficient in using computer hardware, software applications, Active Directory. • Analyze and diagnose issues and offer prompt response and resolution within the required SLA's.• Make independent decisions as business needs require.• Document clear and concise problem tickets using ServiceNow, accurately depicting the scope of the issue and outcome.• Advanced analytical and problem solving skills• Adapt quickly to new technologies and changing business requirements.• Thrive in a high stress environment and exhibits poise in all situations.• Able to multi-task through multiple proprietary tools with exceptional efficiency.• Effectively manage call workload.• Strong interpersonal skills in responding to different levels within the organization.• Maintains knowledge with accurate up to date information relating to current policies, procedures, and troubleshooting techniques.• Work hard every day to provide a positive difference in the lives of CVS employees.• Advocates for the customer. Show less

  • Principle Lead Store Technical Support

    Aug 2021 - now

  • Senior Technical Support Representative

    Apr 2018 - Aug 2021