Mary Beth Edwards

Experience

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  Stern's Dept. Store

  Oct 1981 - Nov 1988

  Buyer (3 years) - Misses Moderate, Better, and Social DressesAsst. Buyer (2 years) - Misses Dresses, Junior BottomsPerformed all aspects of buying function including financial and merchandise planning, merchandise selection, assortment planning and allocation, and inventory management. Christmas executive hired in Fall, promoted to Manager January 1982, responsible for all Children's departments, managing sales staff and all responsibilities related to merchandising, inventory management and promotional set up and execution..

  • Buyer, Asst. Buyer

    Jun 1983 - Nov 1988

  • Department Manager

    Oct 1981 - Jun 1983
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  Macy's

  Nov 1988 - Sept 1993

  Sr. Trainer/NE Regional Systems Training Mgr

  Managed training staff to develop and deliver systems training for Merchant and Store audiences for five NY/NJ based retail divisions of Federated Department Stores. Trained full suite of retail systems covering all aspects of retail lifecycle.

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  Federated Systems Group

  Jan 1993 - Jan 2000

  Director, Systems Training

  Formed a centralized instructional design team to develop end user systems curriculum for various audiences throughout Macy’s (retail, support operations). Partnered with system development teams and business owners to design solutions and provide usability and process feedback. Collaborated with Corporate Training Teams to ensure that systems curriculum was effectively integrated into business process curriculum. Key responsibilities included• Strategy & Solution Development & Execution • Change Management• Train-the-Trainer • Team Management & DevelopmentPromoted from Manager to Director while in this position. Show less

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  Macy's

  Jan 2000 - Sept 2016

  Director, Learning & Development, Communications and Diversity

  Responsible for the development, support and execution of programs and strategies for Macy's Information Technology division's learning and development, diversity and inclusion, and communications needs. Led a talented team skilled in instructional design, program facilitation and delivery, SharePoint portal development, technical writing, communications and marketing, event management and more. Led, developed and supported programs that provide learning opportunities to ensure organizational and leadership effectiveness, engagement and success. Key Responsibilities• Organizational Needs Analysis • Strategy & Solution Development & Execution - Technical, Professional & Leadership Development, Compliance, Onboarding, User Adoption of Technology• Vendor Management • Leverage Key Learning Mediums and Approaches • Training Process Development & Management • College Program Development & Management• Budget Analysis and Management • Training Effectiveness Analysis • Special Projects: Engagement, Org Design Show less

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  Service Corporation International

  Mar 2017 - Nov 2022

  Family Service Advisor

  Prospecting and successfully converting prospects to clients through sales of pre-arranged funerals and cemetery rights. Provide exceptional customer service to families at time of loss and ensure timely follow up; develop and maintain client relationships and referrals. Assist with operational aspects of cemetery services, ensure accurate documentation, understanding of state rules and regulations. Focus on process improvement; support training/coaching of newer associates. Consistently recognized for exceeding sales goals, and exceptional customer service based on customer survey feedback. Show less

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  PARK LAWN MEMORIAL GROUP, LLC

  Feb 2023 - Dec 2023

  Family Service Advisor

  Prospect and successfully convert prospects to clients through sales of pre-arranged funerals. Provide exceptional customer service to families at time of loss, ensure timely follow up, develop and maintain client relationships and referrals.

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  Clint Malone State Farm

  Dec 2023 - Apr 2024

  Customer Service Representative
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  Riemann Family Funeral Homes

  Apr 2024 - now

  Family Services

  Pre-need arrangement specialist, monument sales, after-care for bereaved families, community outreach.