Charlie Leonhardt

Experience

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  Accor

  Jan 2004 - Jan 2007

  Inbound Call Centre APVC
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  Rendezvous Hotels

  Jan 2007 - Jun 2009

  Reservations Assistant

  Data Entry of hotel reservations in a timely and 100% accurate manner. Assisting with travel enquiries, corporate groups and VIP bookingsPost hotel charges, follow up no-show and cancelled reservations

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  Mint Hotels and Apartments

  Jun 2009 - May 2014

  Front OffIce Manager

  Responsibilities included but not limited to: - Manage front office, maintenance, and housekeeping staff- General running of hotel, Reservations, Invoicing, AP/AR, Rostering, Customer service- Perform caretaking duties, prepare building manger reports, and attend body corporate meetings- Manage rental properties- Maintain good relationships with property owners and grow rental pool- Handle after hour emergencies and other various duties in absence of GM.- be proficient in property inspections, tenancy related tasks and documentations, newsletters Show less

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  Mantra Group

  May 2014 - Nov 2016

  Based onsite in one of 3 properties managed by Mantra Group with residential leasing - Acting as a liaison for tenants, body corporate, potential new clients and unit owners, working autonomously to ensure a high level of service for all stakeholders. This position allowed Charlie to be involved in all areas of all Property Management from start to finish. This role included management acquisitions, leasing, trust accounting, invoicing (AP/AR) end of month disbursements, coordinating contractors, routine Inspections, inspection of repairs whilst always ensuring quality services are provided. Show less This role was a follow on from 'Front office manager - Mint Hotels' as Mantra Group took over the management of 'Skyline/Mantra on the Quay' in 2014 - both located in the same 47 story, 186 apartment hotel/residential building in Brisbane CBD.Responsibilities included, but not limited to:- Management of Front Office team, maintenance and housekeeping departments.- Providing exceptional customer service whilst promoting a friendly and welcoming atmosphere.- Greet, register and assign rooms to guests ensuring room keys are issued correctly- Reservations- Provide the correct information to guests about the different rooms and facilities around the property- Building rapport with Body Corporate members- Assisted with coordination of property refurbishment- Successfully undertook Relief Management role during GM’s annual leave- Timely and accurate production of company reports and accounting procedures- Maintain compliance with all relevant legislations and company compliance policies- HR management at property level- Payroll- Manage outsourced housekeeping- Ensure high service standards are delivered to all stakeholders- Implementation and development of training plans for staff- Manage contractors Show less

  • Permanent Letting Manager

    Feb 2015 - Nov 2016

  • Front Office Manager

    May 2014 - Feb 2015
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  Mantra Group

  Feb 2017 - Jun 2019

  Provide owners with on-site supportAppraise rental properties, and maintain relationships with stakeholdersMaintaining owner letting agreementsCreate strategies that increase keys under managementResolve any owner complaints and cultivate strong relationships with ownersObtain quotes from various contractors & coordinate maintenance repairs for ownersProcessing insurance claims through owner & body corporate insuranceCommunicating with the Body Corporate for maintenance and repairsEnsure equal distribution of hotel occupancy amongst owners in lettingWork closely with the Building Manager to close our property defectsCreate and maintain building audits, including key registers, ensuring compliance in all areasEnsuring End of Month and trust accounting procedures are completed accurately, in a timely manner and in accordance with relevant legislation. Maintain market research ensuring an up to date knowledge of CBD hotel and property market Show less Charlie is Mantra Group Realty’s Brisbane sales specialist and has arguably the highest level of onsite product knowledge that the local sales industry offers. Her detailed knowledge of our Brisbane portfolio is of significant benefit in assisting investors who are seeking accurate historic returns, general Brisbane market information and in tailoring flexible management solutions. Charlie also knows the local area and amenity intimately for the buyer looking for inner city apartment living. Charlie has worked with in various business divisions within Mantra Group and has a strong understanding of the Groups purpose, in particular the focus that is placed on owner services. She shares a commitment to achieving the best possible results for her clients by combining specialised marketing with a wealth of local knowledge and experience in the Brisbane Property Market.Charlie’s passion and enthusiasm in talking the property and benefits up, not the sellers down, will be a testament to her success in achieving great results. Show less

  • Owner Relations Manager

    Sept 2017 - Jun 2019

  • Sales Agent

    Feb 2017 - May 2019
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  Accor

  Apr 2019 - Jul 2024

  Building Manager FV by Peppers

  Managing the caretaking duties across 3 mixed letting residential towers comprising of 4 community title schemes, and a Building Management Group including retail with a total of 966 lots. Ensuring all aspects of the Caretaking agreements are fulfilled whilst maintaining and improving the plant, facilities and common areas.

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  Essence Hotels & Apartments

  Jul 2024 - now

  Operations Manager