Isuru Amintha

Experience

• 

  DIT SYSTEM

  Feb 2017 - Dec 2018

  IT Technician

  Tasks Carried Out:• Day-to-day support to users regarding IT related issues• Installing, Configuring, Formatting, Maintaining PC’s/Desktops and laptop computers• Installing, Upgrading & Troubleshooting Windows XP, 7, 8, 8.1 and 10 • Repairing, Replacing hardware components of PC’s/Desktops/laptops and printers• Resolve computer OS issues and upgrade services to all computer platforms• Configuring and troubleshooting ADSL, Fiber and Mobile broadband routers• Network, E-mail configuring (Microsoft Outlook mail backup/mail configurations) and troubleshooting• Installing, configuring and maintaining CCTV cameras• Visiting agreement companies/clients' offices/ home visits resolving problems and implementing corrections• Providing explanations to clients on common IT issues and maintaining logs and inventory of equipment repairs Show less

• 

  DSI Samson Group - Sri Lanka

  Jan 2019 - Jun 2021

  Associate System Engineer

  Duties and Responsibilities:• Responsible to provide timely IT supports to all levels of the business (9000+ Users in HO and 300+ showrooms)• Responsible in developing, maintaining and updating the IT infrastructure of the company• Take ownership of the services, incidents and end-user issues assigned from the help desk tickets (on-site and remotely)• Maintain infrastructure servers and networks such as the server 2016 domain environment, security updates and fixes• Supporting and ensuring the smooth functioning of core business applications such as POS • Managing Microsoft O365, cloud and virtual platform (VMware, Hyper-V)• Responsible for keeping server and user data backups (NAS, QNAP)• Maintaining and monitoring endpoint security solutions such as Sophos, configuring VPN accounts• Preparing management reports when updating monthly IT implementations and presenting for the management• Responsible to implement and coordinate the IT requirements and system deployment of new outlets and renovated/relocated outlets• Purchasing of IT equipment’s adhering to the rules of the company• Maintain information security policies, procedures and standards in company security guidelines• All forms of record keeping and documentation with regard to IT functioning Show less

• 

  Central Finance Co PLC

  Jul 2021 - now

  Duties and Responsibilities:• Network Infrastructure Management: Maintain 99% network uptime of data centers and 100+ SDWAN branches to ensure uninterrupted connectivity for business operations.• Team Leadership: Supervise and lead a junior IT team and stay abreast of emerging technologies• Ensuring Network Security: Palo Alto perimeter, FortiGate core firewalls & web application firewall administration (Policies, Application controls, Routing, Web filtering, Proxy, IPSec VPNs, VPN clients)• Technical Proficiency and Optimization: Hands-on experience of TCP/IP, Routing, Switching, LAN/WAN, Wireless, DMZ & other networking protocols (IPSEC, BGP, QoS) and resolving complex issues efficiently• Monitoring Network Performance: Traffic and bandwidth analysis through the Forti analyzer, itheon WAN Optimizer• Security and Compliance: Maintain information security policies, procedures and standards • Project Management: Complete data center projects on time with 99% of project expectations assigned by the HOD• Technical Support: Providing 2nd level support to end users with ITIL best practices• Vendor Management: Communicate with vendors for service outages and new implementations• Documentation & Reporting: Maintain IT documentation, present IT implementations to the management Show less Duties and Responsibilities:• Manage and develop the enterprise network infrastructure of the DC with DR site and 100+ branches• Network monitoring, traffic and bandwidth analysis through the Forti analyzer, itheon WAN Optimizer and Whatsapp Gold• Hands-on experience on Paloalto perimeter & FortiGate core firewalls (Interfaces, Policies, Application controls, Routing, Web filtering, Proxy, IPSec VPNs, VPN clients)• Knowledge and experience of TCP/IP, Routing, Switching, LAN/WAN, DMZ, VLAN, Wireless and other networking protocols (IPSEC, BGP, QoS, ACL)• Hands-on-experience in administration and configuration on SDWAN of 100+ branch network• Hands-on experience on administration and maintained Cisco Routers using BGP Routing Protocols• Administration of firewall for Site-to-Site IPVPN, configuring end users’ VPNs• Hands-on experience in configuration of Web Application Firewall (WAF), access control and monitoring the logs & reports• Administration and configuration of load balancing clusters• Updating network equipment to the latest firmware releases and reporting network status to key stakeholders• Work with IT staff and other departments to ensure that the network meets their business needs and requirements• Responsible in datacenter-related projects assigned by the HOD from time to time• Maintain information security policies, procedures and standards in company security guidelines• Preparing management reports when updating monthly IT implementations and presenting for the management• Communicate with vendors for service outages and new implementations• Ensure to fulfill the requirements pertaining to internal and CBSL compliances Show less

  • Senior Network Engineer - Datacenter Operations

    Apr 2024 - now

  • Network Engineer - Datacenter Operations

    Jul 2021 - Mar 2024