Praveen Singh

Experience

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  Mobile Comm Technologies (India) Pvt. Ltd.

  Mar 2015 - Dec 2015

  IBS Engineer

   Node –B Installation & Commissioning ( Huawei DBS 3900,3910) RRU Installation. Site Engineer. EIRP Sheet, BOM  IBS Survey: Responsible for doing survey:• New IBS and Sector addition sites.• Infra Survey.• Troubleshooting and resolving the disturbance in the links connectivity.• Rectification Survey. Walk Test: Have experience in doing walk test for Networks. Tools Used for Walk Test: Genex Assistant and Genex Probe.

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  Impact Infotech Pvt. Ltd. - India

  Jan 2016 - Jun 2017

  RF Engineer

  Crafting Survey for Installation of smell cell and spearheading the pre-building designing.Coordinating with the Vendor.Pivotal in completing the Installation & Commissioning of 6 sites within a Month and within budget.Successfully took measures for recruiting new employees for the project to ensure that applications are in line with requirements specified by clients.The merit of receiving additional projects such as Survey Site Engineer & Coordination work basis excellent services, and on-time deliveries of projects under the supervision. Show less

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  GALGOTIAS EDUCATIONAL INSTITUTIONS

  Aug 2017 - Mar 2019

  MBA Student

  Completed my PG

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  ICICI Lombard

  Apr 2019 - now

  Operations Manager Consulting & Analytics

  CRM OPERATION:• Handling the Operation of NINJACRM, in house product of ICICI Lombard used for tracking the 2W renewal business in dealership.• Meeting with clients for installation, training & adoption of CRM.• Taking care of day-to-day requests related to CRM by using different console settings.• Raising bug-related issues, and enhancement issues with tech with the help of JIRA software.DRIVING RENEWAL BUSINESS & RETENTION• Driving the renewal retention of 2W in UP East, with over 5+ year of experience in the field of 2W motor insurance.• Delivering 10% YOY growth in renewal business• Coordinating with the business team on a day-to-day basis to know their expectation and accordingly develop strategies to achieve targets• Monthly client visits to discuss the growth & health of their renewal business• Driving CRM adoption by leading performance reviews with NSM & VP on a frequent basis.DATA ANALYTICS & PRESENTATION:• Expertise in using excel for making Interactive Dashboard, MIS reporting & PPT.• Analyzed data to derive insights resulting in a 10% increase in YOY retention• Analyzed the online SMS data like CTR to increase the online policy through NinjaCRM.• Preparing Weekly, Biweekly and monthly Dashboard and Presenting and discussing it with the Business teamDaily MIS tracking and reporting.TRAINEES PERFORMANCE | RENEWAL TARGET | MENTORING• Handling the team of 11 trainees in UP East• Setting up the monthly renewal target to all the trainee & guiding them to achieve it.• Following up daily for insurance calling & increasing the CRM adoption. Mentoring new associates on reporting and client handling. Show less