Deep Enrich
Manisha Pandey
Customer Service Representative for Comcast
3000 followers
Chandigarh, Chandigarh, India
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About me
App/cloud support senior analyst/ Software engineering/Senior Advisor, technical support operations for Microsoft EPS
Education
Panjab University
2015 - 2017M. com Business/Commerce, General A
Experience
EClerx
Jan 2016 - Sept 2017Customer Service Representative for ComcastI worked in there as a CSR, in troubleshooting the customer issues related with internet, cable etc. And also worked as a floor support in which I managed teams as well.
Teleperformance
Sept 2019 - Oct 2021Customer Service Representative GoDaddy
Concentrix
Nov 2021 - Mar 2024Senior Technical Advisor for Microsoft
Accenture
Mar 2024 - nowApp/cloud support senior analyst
Licenses & Certifications
- View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInNov 2021
- View certificate
Customer Service Foundations
LinkedInNov 2021 - View certificate
CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM
LinkedInNov 2021 - View certificate
CompTIA A+ (220-1001) Cert Prep 3: Core Hardware
LinkedInNov 2021 - View certificate
CompTIA A+ (220-1001) Cert Prep 4: Storage and Peripherals
LinkedInNov 2021 - View certificate
Building Rapport with Customers
LinkedInNov 2021 - View certificate
Customer Service: Call Control Strategies
LinkedInNov 2021 - View certificate
Customer Service: Handling Abusive Customers
LinkedInNov 2021 - View certificate
CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics
LinkedInNov 2021 - View certificate
CompTIA A+ (220-1001) Cert Prep 1: The Basics
LinkedInNov 2021
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