Sai Dinesh

Experience

• 

  Knoah Solutions

  Jul 2013 - Aug 2014

  E Support Officer

  • Provided basic technical support for client (Samsung mobiles and tablets).• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.• Proficient in handling escalated calls and providing 1st and 2nd level support to end-users.• Achieved Tier 2 position, trained and assisted technical agents in stores (Best Buy).• Managed customer relations and customer service through daily communication and interaction.

• 

  Amazon

  Nov 2014 - May 2018

  Sr. Associate

  • Advocated for sellers and provided feedback to enhance selling process for overall improvements.• Developed advertising tactics and implemented new solutions for increased brand awareness.• Coordinated with Marketing, technical and Media partners to gather information to analyze efficacy and results for ad performance.• Created training programs and mentored new employees, and lead the team for an improved performance.• Proficiency with the following processes:• Amazon Sponsored Products - Pay Per Click ads• Amazon Product Ads - Ads on third party sites and search engines.• Amazon Payments (APA) - Amazon payment gateway solutions.• Amazon Marketplace Web Services - API Integration support of Inventory management, order fulfillment and detail page information. Show less

• 

  Sears Holdings India

  May 2018 - Feb 2025

  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling meetings.• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.• Handled vendor On-boarding, Support and Vendor Terminations by retaining vendors and gaining repeat business whenever possible.• Performed quantitative analysis on vendor/seller inventory reports and banned products that do not meet eligible criteria (price checks, terms and conditions). Show less

  • Team Manager

    Mar 2024 - Feb 2025

  • Assistant Manager

    Aug 2021 - Apr 2024

  • Senior Business Analyst

    May 2018 - Oct 2021
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  VidaXL

  Feb 2025 - now

  Account Manager