Caroline Bamford

Experience

• 

  Vodafone

  Jan 2001 - Apr 2008

  Programme manager for various portfolios, Customer Relationship Management & Insight Programme | Consumer information systems portfolio | Retail technology portfolio.Delivered a series of changes and improvements necessary to bring together two separate technology programme delivery teams, standardised governance processes and implemented reliable and accurate status reporting across the portfolio. Managed IT software delivery projects, including a complex, 18 month project that delivered a replacement electronic point of sale system and chip and pin capability to Vodafone's ~330 retail stores. Account management interface between Vodafone Technology department and various internal customer business units. Managed stakeholder expectations, prepared account plans and maintained project pipeline.

  • Programme Manager

    Nov 2004 - Apr 2008

  • Project Manager

    Feb 2002 - Nov 2004

  • IT Account Manager

    Jan 2001 - Feb 2002
• 

  Ericsson

  Sept 2008 - Dec 2012

  Customer Project Manager

  Managed delivery of a portfolio of IT Projects within Business Solutions (Managed Services) for a major Telecoms partner.Quality champion, led the Programme and Project Quality Forum, reviewed and improved delivery processes, undertook quality compliance reviews.

• 

  Three.

  Dec 2012 - Jul 2015

  Work-stream Lead and Subject Matter Expert for programme and project governance. Deliverables included end-state design for business change lifecycle and governance framework for portfolios, programmes and projects. End to end project management of technical and business change initiatives for Three. Process Champion for PMO; reviewed, improved and updated policies and processes within the PMO and cross-functionally.

  • Business Transformation Project Manager

    Oct 2014 - Jul 2015

  • Senior Project Manager

    Dec 2012 - Jul 2015
• 

  Vodafone

  Dec 2015 - now

  Business Change lead for the development of Work Breakdown Structure process and tools within the Enterprise Customer Delivery function.Business Change lead for Contract/Project Accounting in Enterprise Transformation End to end project delivery for the Enterprise Transformation Programme. Simplifying networks and product across the fixed portfolio.

  • Project Manager

    Oct 2019 - now

  • Business Change Manager

    Aug 2018 - Oct 2019

  • Project Manager

    Dec 2015 - Aug 2018