Alison Kupin

Experience

• 

  Camp Romaca Inc

  Jun 2012 - Aug 2015

  Counselor/Atheltic Coach

  - Supervised a group of 30-40 campers on a daily basis for 7 weeks- Provided leadership and guidance as positive role model for campers ages 12-14- Developed and executed programs; promoting creativity, growth, and teamwork within community- Maintained order and ensured safety and well-being of each camper- Managed confrontation between campers and problematic situations, and conferred with parents regarding concerns- Coached campers ages 7-15 in basketball, lacrosse, and soccer Show less

• 

  Pier Restaurant

  Jun 2015 - Aug 2017

  Server & Business Operations

  - Trained and supervised new hires and regular wait-staff, resulting in improved customer service and enhanced restaurant image - Implemented management strategies that improved office efficiency and reduced unnecessary costs- Exercised leadership role as principal problem resolution liaison between management and wait-staff - Handled variety of customer problems, ensuring all concerns were addressed and customers left satisfied - Noted by management as adept at successfully managing problematic situations with customers - Managed and designed wait-staff overtime schedules and salaries Show less

• 

  Brooklyn Brush Studios LLC

  Jun 2017 - Aug 2017

  Marketing Intern & Social Media Advisor

  • Managed web content and marketing materials generating awareness of classes, events, and other pertinent information on a timely schedule • Successfully integrated new media, and enhanced company’s marketing strategies, branding, and online presence• Assisted in creation of firm’s online presence, which resulted in increasing brand awareness• Developed strategies for marketing to new prospective clients through newsletters, gallery viewings, and art classes, leading to increased community exposure• reated and implemented design of monthly newsletter, monitored click rates over time, and updated based on feedback Show less

• 

  WorkSpace Realty, LLC

  Jul 2018 - Jan 2019

  Real Estate Assistant

  • Mentored by President and Founder of commercial real estate agency to shadow and learn all aspects of the business• Prepared mail merges which involved keeping a master Excel spreadsheet up to date for direct marketing campaigns • Showed commercial office spaces to potential tenants• Attended industry-specific educational events such as SFOBA (South Florida Office Broker’s Association) and CREW (Commercial Real Estate Women)

• 

  MyRentHero

  Dec 2018 - Mar 2019

  Operations Coordinator

  • Located and assisted with acquisition of residential properties for the BlueDoor platform • Supervised training of relevant systems and applications • Participated in weekly strategy meetings with executive team founders providing input and ideas• Identified and interviewed high-achieving students which resulted in onboarding a robust Campus Ambassador team to spread brand awareness at the University of Miami • Guided Campus Ambassadors’ weekly schedules and commissions

• 

  Miami Beach Chamber of Commerce

  Mar 2019 - Jul 2019

  Interim Events and Communication Coordinator

  • Planned, coordinated, and executed corporate events and classes involving up to 50 people• Assisted in event planning and coordination for all events, including Best of the Beach and the annual Miami Beach Chamber of Commerce Gala • Tracked and reconciled event lists by sending email blasts to thousands of people • Maintained the Master Events Calendar of classes, office events, lunches, etc. • Collaborated with the Vice President of Communications by managing content for external communications, including but not limited to, digital and print materials, website material, newsletters, and overall programming • Gathered information of local events, openings of restaurants, real estate happenings, and more for the Miami Beach Community Newspaper• Edited and formatted Press Releases Show less

• 

  Keller Williams Realty, Inc.

  Jul 2019 - May 2020

  Director of First Impressions & Market Center Administrative Assistant

  • Administered a new, proactive supply ordering system which cut costs and increased efficiency of the ordering process • Coordinated meetings, training sessions, and appointments for the office’s ~200 agents and brokers• Utilized accounting system to process and distribute commission checks• Navigated organization and regulation of office activities• Implemented a new business billing process • Entered and maintained information utilizing technological systems

• 

  Compass

  Oct 2020 - Mar 2022

  Marketing Coordinator Administrative Assistant

  • Spearheaded social media presence and managed social channels and content to raise market awareness• Enhanced company’s marketing strategies and online presence to increase brand perception• Managed web content and marketing materials generating awareness of classes, events, and other pertinent information on a timely schedule Detailed:Created and Sent Mail Marketing, Email Marketing , and Social Media PostsPrepared listings for market MLS to syndicationWorked with Buyers and Sellers from Contract to CloseProvided weekly client updates to Team LeaderTracked all contingency dates with team and clientsCreated open house materialsScheduled showings for Buyers Show less

• 

  The Woof Republic

  Jan 2022 - Mar 2024

  • Managed team of 10-15 staff, overseeing operations, daily clock-in, clock-out, and shift scheduling for team members, maintaining effective communication and record-keeping.• Coordinated and scheduled meet-and-greet sessions for new clients, establishing strong customer relationships.• Managed scheduling operations for various pet care services, including grooming, baths, and walks, optimizing staff and resource allocation.• Handled monthly invoicing for over 100 clients, demonstrating strong financial management skills.• Conducted in-depth product research and pricing comparisons to enhance cost efficiency while maintaining quality.• Created and organized pet profiles for clients and their pets, ensuring up-to-date records.• Developed multi-level training program, actively participating in recruitment and staff training.• Introduced process improvements, including weekly newsletter to enhance team connectivity and involvement.• Collaborated with property management and maintenance staff to maintain smooth spa operations.• Facilitated opening of two new pet spas, from ordering supplies to marketing grand openings.• Implemented inventory checklist system to track supplies and streamline end-of-day cleaning.• Designed multi-level training system for new employees, promoting knowledge transfer.• Utilized software tools such as Trello, Monday.com, and Google Calendar for practice management and scheduling.• Managed CRM system with Google Drive, Sheets, and Docs.• Acted as company's representative at networking events and played vital role in marketing and creative business growth.• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy clients. Show less

  • Operations Manager - Head Of Property

    Apr 2022 - Mar 2024

  • Associate

    Jan 2022 - Apr 2022
• 

  Spot Pet Insurance

  Mar 2024 - now

  Senior Account Manager